VP, Experience Design

Become a part of our caring community and help us put health first

Humana is a $100 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.

Against that backdrop, we are seeking an accomplished leader for the newly-created position of Vice President, Experience Design. In this critical position, you will lead Humanas design and user experience efforts, driving innovation and excellence across all digital and service touchpoints. This role requires a visionary leader with a deep understanding of design principles, user-centered design practices, and the ability to translate business objectives into exceptional customer experiences. You will regularly collaborate on multi-disciplinary teams, including product management, marketing, engineering, analytics, customer service, care management, and sales, to deliver cohesive and impactful design solutions that align with Humanas strategic goals.

This position will report to the SVP, Experience and Transformation and will lead an organization of 65-70 associates (not including contractors), with 6 direct reports, and we expect this organization to grow over the next year. We strongly prefer that this position be located in one of our major employment hubs (Chicago, Louisville, Washington D.C., or Boston). Relocation assistance will be offered for those locations. Other locations may be considered for exceptional candidates on a case-by-case basis.

Key Responsibilities :

Strategic Leadership

Develop and implement a comprehensive experience design strategy that aligns with Humanas overall vision and business objectives

Lead and mentor a multidisciplinary team of designers, UX/UI experts, researchers, and other creative professionals

Establish and maintain design standards, guidelines, and best practices across all products and services

Innovation and Vision

Champion a customer-centric approach to design, ensuring that the user experience is prioritized in all product and service development

Identify and implement new design trends, tools, and technologies that can enhance the customer experience

Drive innovation through creative problem-solving and a deep understanding of emerging design trends and consumer behaviors

Collaboration and Communication

Work closely with senior leadership across Humanas lines of business to integrate design into the overall strategy

Collaborate with product management, marketing, engineering, distribution, and other departments to ensure seamless execution of design initiatives

Present design concepts, strategies, and results to executive stake holders, clients, and partners

Team Development

Recruit, hire and retain top design talent, fostering a culture of creativity, collaboration, and continuous improvement

Provide guidance, mentorship, and professional development opportunities for team members

Create an inspired, inclusive and empowered team, able to thrive through change

Oversee resource allocation, project prioritization and performance management within the design team

Design Execution

Oversee the design process from concept to launch, ensuring that all design outputs meet the highest standards of quality and creativity

Manage the design lifecycle, including user research, prototyping, testing, and iteration

Ensure consistency and coherence in brand identity, visual language, and use interface across all products and platforms

Use your skills to make an impact

Key Candidate Qualifications

In general terms, the ideal candidate will possess extensive experience (typically 20 years) in design and user experience, with several years in a senior leadership role. He/she will be a visionary thinker with a passion for creating exceptional user experiences and a deep understanding of user-centered design principles, methodologies, and best practices. This person will also have a proven track record of leading successful design projects from concept through execution. Finally, the ideal candidate will be a strong leader of people with proven success in expanding and elevating the capabilities and performance of a creative team.

In addition to the above, the following technical qualifications and personal attributes are also sought:

Experience in both digital and physical product design is highly desirable, with proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, and others

Strong analytical and problem-solving skills, with the ability to use data to inform design decisions

An innovative mindset, with a strong drive to challenge the status quo, and demonstrated resilience in managing change and transformation

Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences, including conveying complex design concepts to non-design audiences.

Current or recent experience in a large, highly matrixed company (i.e., Fortune 150), with proven ability to influence leaders and key stakeholders in such an environment

Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome

Demonstrated ability to toggle effortlessly between strategic and tactical activities

Current or recent experience in the healthcare or insurance industry is desirable, but not required

Adaptable and open to change, with a focus on continuous learning and improvement

Bachelors degree in Design, Human-Computer Interaction, or a related field; Masters degree preferred.

Scheduled Weekly Hours

40

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=HumanaWebsite.