Sr IT Analyst – Infrastructure

Sr. IT Analyst – Infrastructure

Full Time Perm

Way of Work : Hybrid – 2 days on location

Salary: $91,000 – $136,600, plus 8% annual bonus

Location: Merrillville, IN or Columbus, OH

The Sr. IT Analyst – Infrastructure, reporting to Business Relationship Manager of Infrastructure, will participate in the solution of designs including gathering requirements, writing technical specifications, configuration for infrastructure support in their assigned department. This will require strong coordination and communication with business partners and IT service providers to ensure IT adheres to the agreed to Operating Level Agreements (OLAs) and defined Service Level Agreements (SLAs). This role will drive the performance of our IT Service Providers and provide enhanced guidance for technical problem support and issue management. The Sr. IT Analyst will also ensure proper systems documentation is reviewed, approved, and maintained in the repository of record by service providers. You will also be responsible for building relationships with the different Infrastructure Towers and IT customers.

Your responsibilities may include, but are not limited to:

Partners with business and IT service providers to ensure timely resolution of systems issues, or escalate as appropriate

Participates in solution of designs for small to medium size capabilities, upgrades, and disaster recovery exercises, etc.

Develops and maintains relationships with key end users

Identifies LEAN opportunities and drive measurable continuous improvement (this is particularly important as we identify opportunities to shift-left, automate, reduce non-IT work across our teams, and create a focus on ITIL best practices)

Supports Service Provider and internal team achievement of Service Level Agreements

High/improving customer satisfaction scores (business partners and end users)

Ensures systems documentation is kept up to date, including APM

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

Bachelor’s Degree or equivalent experience

5 years of experience in IT systems level support such as service ownership (ITIL methodologies) or similar job duties

5 years of experience with infrastructure technology (end user services, network, data center, etc.)

Preferred Qualifications

Agile certifications

Experience working with distributed teams

ITIL certification

Experience with ServiceNow

Disclaimer

This description is not designed to be a complete list of all duties and responsibilities required of the position

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Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$91,000.00 – $136,600.00

Posting Start Date:

2024-10-18

Posting End Date (if applicable):

2024-10-18

Please note that the job posting will close on the day before the posting end date.

At NiSource, youll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.

Were looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.