PLAYER DEVELOPMENT EXECUTIVE

What would I be doing?

The incumbent is responsible for developing and coordinating programs to attract high-limitplayers and host such guests to ensure guest satisfaction and repeat visits. The position iscalled upon to interact frequently with high-limit customers and make decisions regardingextensions of large sums of money and complimentary services and/or goods.

Responsibilities

Creates an atmosphere that induces guests to have Belterra Casino Resort as theircasino of choice; responsible for actively building and retaining customer relations andacts as a mentor to employees to provide superior customer service.

Provides, develops and focuses on the acquisition of high-end players within the localand external market, cultivates and develops groups with potential gaming profiles,assuring continued growth of the customer database market.

Works with various customer contact departments to develop and implement strategiesand programs to cultivate the market for new high-limit casino guests or to reactiveinactive guests from identified player database.

Monitors existing high-limit guest programs and develops knowledge of customer bettinghabits, credit situations and levels of participation to manage programs to ensuremaximum profit margins, adequate play levels and appropriate cost control; awardscustomer complimentary services and/or goods based on gaming action and programguidelines.

Coordinates guestrooms, meals and show reservations, and assists guests withquestions and special request to ensure coordination of guests needs to provide theirmaximum convenience and comfort.

Facilitates guest and group event and activities, including traveling to off-property specialevents.

Serves as primary point of contact for any independent agents/representatives withgroups visiting the property.

Understands and monitors department objectives, standards, guidelines and budget toensure proper supervision of department.

Works with various customer contact departments to develop and implement strategiesand programs to cultivate the market for new and existing high-limit casino guests.

Organize special functions (parties, tournaments, etc.) and participate in telemarketingefforts to invite customers to special events, individual visits and/or obtain feedback oncustomer satisfaction.

Incumbent is not permitted to accept gratuities.

What are we looking for?

Ability to use all equipment associate with the position, including player-tracking system, computer keyboard, telephone.

Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.

Ability to communicate effectively with customers and all levels of employees.

Ability to observe and direct actions of subordinates.

Ability to effectively and efficiently move around all work areas.

Flexible to work varying shifts and time schedules as needed.

Demonstrated knowledge of all casino gaming, as well as regular high-limit customersand their betting habits, to make knowledgeable decisions regarding credit extensions.

Ability to communicate effectively to understand and meet the needs of preferredcustomers.

Ability to analyze and interpret financial data to make decisions regarding credit limits.

Ability to network and establish relationships with individual prospective customers andgroups that display and demonstrate potential gaming value.

Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Must be at least 21 years of age.

These skills and abilities are typically acquired through bachelor’s degree in business or liberal arts and a minimum of two years progressive casino customer contact experience, with at least one year in a casino service role administering a player-tracking system; or through a high school education or equivalent, and three years progressive casino services in a development role administering a player-tracking system.

What would it be like to work at this property?

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

Belterra Casino Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission

We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision

Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.

Requisition ID 2024-49613

Property BELTERRA CASINO RESORT

Category Player Development

Position Type Full-Time