Senior Manager, Customer Experience (Remote)

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZWUSStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

Who we want:

• Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.

• Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.

• Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.

• Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.

What you will do:

• Proven track record of managing people in demonstrating the ability to problem-solve, manage projects and prioritize workload with minimum supervision

• Manage people with product and procedural expertise related to HCP education programs including; market segmentation and health economics

• Analyze and anticipate changing market dynamics and customer needs

• Lead a team that can collaborate with key opinion leaders to design educational materials and services

• Identify competitive and market trends that support the development of training platforms

• Foster and lead team collaboration with broader Medical Education/product marketing/sales training, etc

• Set direction and shape future needs for entire medical education program offering

• Drive improvements in the delivery of our medical education programs

• Establish metrics, analyze results and define areas of improvement/action plans

• Build strategy and execution plans

• Communicate long-term strategy to key stakeholders to gain organizational alignment

• Ability to manage budget, evaluate past decisions and prioritize new investments

• Maintain and develop KOL network along with scientific society close collaboration to promote Stryker Medical Education

• Actively contribute to the development of mid to long term vision

• Be a source of proposal for innovative alternative

• Continuously look ahead incorporating customer input

• Determine how to increase adoption of Stryker product and improve patient outcomes; sharing best practices across Stryker

• Establish MedEd Communication strategies within global Stryker plan

• Define desired communication plan consistent with Medical Education global strategy

Minimum Qualifications (Required):

• Bachelor’s degree required

• 10 years of work experience required

Preferred Qualifications (Strongly desired):

• MBA preferred

• 7 years medical device or Medical Education experience preferred

• 4 years of people management experience preferred

• Excellent presentation and interpersonal communications skills

• Strong analytical and problem-solving skills

• Ability to manage multiple projects while delivering on established timelines

• Ability to be persuasive in the absence of organizational authority

• Must be able to understand and work within complex interdivisional procedures and policies

• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)

$ 112,800 – $ 239,900 salary plus bonus eligible benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.