Disability Benefit Specialist (ADRC)

JOB REQUIREMENTS: The purpose of the Information & Assistance
Specialist/Disability Benefit Specialist (DBS) position is to provide
the general public, but particularly adults who are either elderly,
persons with intellectual/developmental disabilities, physical
disabilities, mental illness, and/or substance use disorders, youth who
are transitioning to the adult long-term care system, and their
caregivers with information, referrals, and assistance in accessing a
wide range of community resources. This disability benefit specialist
(DBS) also assists adults with mental health disorders or substance use
disorders access public and private benefits. The position is located at
the Aging and Disability Resource Center (ADRC) of Douglas County.
Essential Duties: The following duties are normal for this position but
should not be construed as exclusive or all-inclusive. Provides accurate
and objective information relevant to the individuals expressed need
either via phone, office appointment or home visit. Provides
individualized counseling about the options available to meet long-term
care needs based on individual goals, strengths, and preferences.
Provides follow-up services as needed to determine outcomes and to offer
additional assistance as necessary. Provide enrollment counseling to
individuals determined eligible for publicly funded long-term care
programs. Provides outreach and community education to the general
public and to the ADRCs target populations. Provides short-term
service coordination as needed. Connects individuals to emergency
resources in the community when a situation involving immediate risk is
identified. Provides advocacy on behalf of individuals served by the
ADRC. Assists in health promotion, prevention and early intervention
programming. Collects and records customer demographic information and
encounters using the identified ADRCs client tracking database.
Participate in mandatory department and unit trainings. Participate in
monthly unit meetings. Dementia Benefit Specialists perform a wide
variety of duties, including but not limited to the following: Provide
accurate information on public and private benefits and programs,
including application, appeal, and grievance information. Help customers
access benefit programs. -Evaluate potential eligibility. -Assist with
applications. -Counsel on health insurance plan and coverage options.
-Read, interpret, and apply regulations governing eligibility for
benefits and work with the DBS program attorneys for clarification.
Advocate for customers in administrative hearings and grievance
procedures, including representation when appropriate. Assist customers
in gathering documentation and evidence for applications and appeals,
such as medical and employment records. Consult regularly with program
attorney regarding individual cases and general caseload. Refer
customers to other agencies and services, when appropriate. Attend
initial and ongoing training as required by DHS and the ADRC. Complete
and submit all required paperwork (for example, applications and appeal
requests, time reporting spreadsheets, database reports) in a timely
manner. Ability to advocate on behalf of customers. Ability to
communicate detailed and complex information to customers. Excellent
written and oral communication skills. Ability to research, analyze, and
resolve problems. Knowledge of and/or experience with public benefits
preferred. Ability to travel to customers homes, when necessary.
Ability to attend and successfully complete training as required by the
Wisconsin Department of Health Services (DHS) and the ADRC. Performs
other duties as required. OTHER EXPERIENCE AND
QUALIFICATIONS: Bachelors degree, preferably in a human
services-related field, or a license to practice as a registered nurse
in Wisconsin pursuant to Wis. Stat. 441.06. The equivalent of at least
one year of full-time experience in a health or human services field
working with older adults and/or adults with disabilities. Qualified
work experience may be paid or unpaid and may include internships, field
placements, and volunteer work. Must have a current drivers license
and access to reliable transportation. APPLICATION
INSTRUCTIONS: Apply Online:
https://governmentjobs.com/careers/douglascountywi Other: Submit
applications online via website to:
https://governmentjobs.com/careers/douglascountywi For questions
regarding job opening or hiring process, contact Douglas County Human
Resources Department; Government Center-Suite 301; 1316 N 14th Street;
Superior, WI 54880. 715-395-1429.