Client Service Specialist – Trip Permits

JOB REQUIREMENTS: Client Service Specialist – Trip Permits
DESCRIPTION/RESPONSIBILITIES: Requisition #:19626 Functional Area:
Client Service Employment Type: Full-Time Work Options: Remote / Work
from Home in the US #LI-Remote Work Hours: Monday – Friday 8am – 430pm
CST Position Summary Join our Managed Services team at J. J. Keller as
we help employers protect people and the businesses they run. With more
than 7 million employers in this country, the need for our safety and
compliance solutions is always growing. We have a highly supportive,
ethical and remote-friendly culture, with the majority of our associates
working from home. In this Inbound Client Service Specialist role, you
will be responsible for answering calls from our clients and assisting
them with obtaining trip permits in a timely and accurate manner. Job
Responsibilities Serves as the primary interface with clients to
determine trip permit requirements, to include such tasks as:
Maintaining an open line of communication via phone, e-mail, fax, and
correspondence Educating clients on regulatory requirements, providing
interpretations and best practices Determining clients needs and how
J. J. Keller can best serve those needs Initiates and maintains work
orders to ensure proper permits are being secured. Monitors
completion of permits and provides feedback to clients as necessary.
Secures temporary permits (fuel/trips, oversize/overweight, annual and
regional) for clients in an accurate and timely manner. Validates
accuracy of permits and distributes to clients. Maintains appropriate
documentation, such as client profile, call notes, state fees to be
charged to clients, charges applied to corporate credit card and escrow
funds, work order information, etc. Assists with resolving issues
related to permits, client service, invoicing and payments. Maintains
expertise pertaining to applicable local, state and federal regulations
in order to provide education and clarification to clients. Maintains
confidentiality of client information under the FCRA, HIPAA, and other
regulatory entities. Adheres to the departments data security policies
pertaining to Personal Identification Information. Benefits and Perks
$20.50/hr. 17 days of PTO 8 Paid Company Holidays 1 Paid
Floating Holiday Annual Reviews Merit Increases Quarterly Bonus
Program New Hire On-the-Job Training Career Growth Opportunities
Medical Dental Vision Insurance 401(k) with Employer Match
Company-funded Profit Sharing J. J. Keller provides a competitive
benefit package which includes the following (eligibility requirements
apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing
Plan, etc. The compensation range for this role is $20.50 to $23.95
which varies depending on factors including, but not limited to, a
candidates overall experience and geographic location. Note that J. J.
Keller is not currently recruiting employees to work in California. J.
J. Keller & Associates, Inc. isan Equal Opportunity Employer and does
not discriminate against any employee or applicant for employment
because of race, color, sex, age, national origin, religion, sexual
orientation, gender identity, status as a veteran, and basis of
disability or any other federal, state or local protected class. Nearest
Major Market: Oshkosh Nearest Secondary Market: Appleton Job Segment:
Compliance, Law, Temporary, Consulting, Legal, Customer Service,
Contract, Technology OTHER EXPERIENCE AND QUALIFICATIONS:
Qualifications Experience: 3 years of experience in customer service
environment, with 1 years being in a call center. Education: High
School Graduate or General Education Degree (GED). Other
Skills/Qualifications: Must be proficient in the use of a PC and MS
Office Suite, including intermediate functions. Commitment to
providing outstanding client service. Excellent v rbal and written
communication skills. Strong organizational, problem solving, and
analysis skills. Ability to work in a fast-paced, deadline driven
environment. Knowledge of applicable regulations preferred.
Willingness to participate in background check/fingerprinting
requirements at state or local jurisdictions to obtain access as needed
to fulfill services. Physical Requirements Work is performed primarily
in a standard office environment. Work involves operation of personal
computer equipment for extended periods of time. APPLICATION
INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?responseid=dc3e08be6492000927460a76c0ee3dbf
Other: Applicants ONLY to apply via URL link provided!