Scrum Master – Payer Services and Delivery – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Scrum Master will be responsible for the coordination and completion of strategic projects and integrations across various functional areas within Payer Services and Delivery team, reporting into the Sr. Director, Technology Enablement. This work focuses on initiatives with both Optum and external client impact. This position provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas based on established project management techniques. This role will involve presentation to management on project updates, project cycle, and expected results. Ensures projects are completed on time and in scope. May manage vendor and service providers to define project scope and performance expectations.

This is a challenging role that relies on your ability to effectively solve complex problems, lead project teams and build relationships with stakeholders across departments. Projects will encompass operational excellence and process improvement within cross-functional areas. Your ability to use various methodologies and tools to collaborate in a cross-matrix environment will drive long term success keeping the team on track within the project scope and timeline.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Work closely with multiple development teams to refine the backlog, optimize estimation, and improve work decomposition

Establish metrics baseline and have used metrics to optimize execution.

Configure and manage workflows, establish metrics and define critical business process

Use quality assurance metrics to better understand how to guide quality practices to build quality into ongoing processes

Leverage solid presentation and communication skills to communicate to all levels of organization

Facilitates planning sessions that defines product roadmap

Host system capability demos

Drive vision and coordination of roadmaps, backlogs, including objective and communicate them for transparency

Establish processes to connect what was delivered and value derived

Facilitate critical path delivery conversations

Facilitate cross products and application dependency planning

Facilitate retrospective reviews

Host Problem-solving workshop address major impediments, focus on root cause

Discuss problems or opportunities with feature development

Track and report KPIs such as team velocity, sprint burndown, etc.

Partner with business, IT and Operations to review status, issues, escalations, roadmap and future planning

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

10 years of technical experience

7 years of experience leading and running agile/scrum ceremonies and technology project management

Experience in a Payer organization

Demonstrable experience using Rally

Experience working with Product Owner to define and prioritize product features

Information Security experience

Demonstrable experience with PMP structure and theories

Proven successful track record projecting financial spend and reconciling actual spend for multiple programs

Proficiency with MS Project, Word, Excel, Visio, PowerPoint

Preferred Qualifications:

PMP certification

Knowledge of cloud technologies: Microsoft Azure

Care management experience

All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.