Genoa Client Success Manager/Optimization Specialist – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Genoa Client Success Manager is responsible for developing and nurturing relationships with Genoa Healthcare partners to ensure satisfaction and optimal 340B program performance. This role will work closely with covered entities partnered with Genoa, internal and external stakeholders, data analyst, and finance.

You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Point of contact for Genoa 340B partners and responsible for conducting business reviews

Identify optimization opportunities through data analytics

Work with Third Party Administrators and other external vendors to resolve issues impacting 340B program performance.

Leverage cross-functional teams to collect and interpret data and communicate business impact to Genoa 340B partners

Develop and foster working relationships with Genoa Healthcare partners

Identify and resolve issues thorough collaboration internal teams

Assists in special projects around business strategy and initiatives

Develop and deliver Quarterly Business Reviews to Genoa partners

Maintains awareness of updates to the 340B program and shares with team members and clients where appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Must be at least 18 years of age or older

3 years of 340B experience

3 years of Client Relationship Management experience

1 years of experience in operational considerations and requirements grantee designation

1 years of data analytics experience (identifying trends and identifying opportunities and driving outcomes)

1 years of experience in isolating and resolving complex issues and recommending and implementing strategies to resolve problems related to 340B programs

Intermediate level of proficiency with Excel, Word, Outlook, PowerPoint

Able to travel up to 15% of the time

Preferred Qualifications:

340B ACE Certification

CPhT Certification

Experience with Tableau and SalesForce

Soft Skills :

Ability to synthesize, distill and clearly communicate complex ideas to a nontechnical audience

Adaptable, proactive, problem solver, comfortable working in a dynamic environment

Excellent oral and written communication skills

Strong Time Management

Strong organization skills

Collaboration Skills – working in a Matrix Organization

Continuous Improvement mindset by taking proactive approach to improve processes (continuous learning)

All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. Residents Only : The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. residents is $70,200 to $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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