Principal Salesforce CRM Business Solutions Architect

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a motivated Business Systems Architect with liaison and relationship management experience to contribute toward the success of our enterprise Salesforce initiatives. As a representative of the Enterprise CRM COE team, the ideal candidate for this position will be able to clearly identify cross-business line solutions and articulate alignment while ensuring the design allows other CRM COE representatives to meet their goals as well. They will actively participate and lead conversations with business lines and technology to create a functional and optimized business architecture of our Salesforce ecosystem. Responsible for understanding the business line requirements, creating solutions that support the KPIs, and working with the application development team to create a functional enterprise architecture.

Participates in developing and maintaining detailed knowledge of the businesss current technology and infrastructure from a functional perspective. Provides guidance concerning business implications of development projects. Serves as consultant to internal business groups on process improvement projects designed to improve their business results. Involved in training and implementation of applications. Partners with business stakeholders to identify, refine, and document detailed business needs. Assists, and at times, may lead clients and technical staff to investigate, analyze, and resolve application problems related to system functions. Frequently interfaces with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work. Works with technology and application development teams to design or select solutions that appropriately meet the business needs for large projects and/or innovation proof-of-concepts. Reviews and validates test plan approaches for proper functionality coverage. May coordinate and execute test plans. Looks for an opportunity to improve performance and overall return on investment through optimized designs.

Responsibilities:

• Partner with enterprise technology to conduct deep dive analysis on U.S. Bank’s CRM orgs to formulate performance recommendations and best practices

• Lead proof-of-concept innovation efforts to test all aspects to potential scalable solutions

• Provide guidance to business line initiatives in support of serving our customers across One U.S. Bank

Preferred Qualifications:

• Bachelors degree or equivalent work experience

• 8-10 years in Financial Services/Banking industries

• 8-10 years experience running multi-million dollar programs

• 5-7 years of Salesforce architecture experience

• Experience incorporating other technologies into a design

• Exceptional analytical and problem-solving skills

• Excellent written and oral communication skills that can meet the needs of a variety of audiences from technical to business

Working experience in:

• Multiple lower environments

• Information management

• Product management

• Product and vendor evaluation

• Ideal candidates would have Salesforce platform experience, preferably with a certification as a Technical Architect, Application Architect, or System Architect.

• Force, VisualForce, Apigee, Mulesoft, MS Dynamics

• Thorough knowledge of development languages

Extensive experience in:

• Data management

• System development life cycle

• IT standards, procedures, policy

• Business assessment

• Modeling: data, process, events, objects

• Business process modeling

The role offers a hybrid/flexible schedule, which means theres an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $145,180.00 – $170,800.00 – $187,880.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.