Medical Assistant III

Job Description Summary
The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery.

About VitellaCare
HealthyDakota Mutual Holdings and Crossover Health have partnered to create VitellaCare advanced primary care centers in North Dakota. VitellaCare offers easy, personalized, and affordable advanced primary care services including Primary Care, Mental Health, Pharmacy Consultations and Care Navigation.

Job Responsibilities

– Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

– Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of operations

– Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient

– Handle inventory, orders, and replenish medical supplies and materials

– Administer medications, including injections in scope of practice

– Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication

– Performs other duties as assigned

Required Qualifications

– Graduate of an accredited medical assistant or surgical technician program

– Minimum of 2 years comparable clinical back office medical assistant experience

– BLS (Basic Life Support) certification required

Preferred Qualifications

– Excellent computer skills and familiarity with Microsoft products.

– Reading, writing, and excellent oral proficiency in the English language.

– Strong organizational and follow-through skills.

– Excellent communication and interpersonal skills.

– High level of ownership, accountability and initiative.

– Proven organizational skills, great interpersonal skills, and ability to work as a key team member.

– Comfort and efficiency with multi-tasking, issue resolution, and conflict management.

Physical Job Requirements

– May require standing, walking and sitting for extended amounts of time.

– Occasionally lift and carry items weighing up to 50 lbs.

– Manual and finger dexterity and hand-eye coordination

– Includes full range of body motion including potential of handling and lifting patients.

– Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.