Specialist, HR Services

Job Title: Specialist, HR ServicesJob Description

Professionally, efficiently, and accurately respond to HR inquiries across a breadth of functional areas. Responses must be made in a timely manner with a high level of customer service orientation in accordance with established Service Level Agreements (SLA’s). Topic areas span the spectrum of an employee’s life cycle including resourcing and recruitment, Visa issuance and renewal (residence and business related), employee relations, reward, internal transfers/mobility, performance management, recognition (rewards/promotion), payroll, benefits, and terminations. Escalate in-scope, complex cases to Tier 2 or subject matter experts (SME) with appropriate and complete documentation on work performed to date with follow-through until the issue is adequately resolved. Address complex issues regarding HR inquiries and, where possible, work with the HRIS team to implement preventative solutions. Complete simple to complex special projects as needed. Interact with internal COEs and HR Field teams to obtain needed information to manage work to completion. Support higher complexity/level transaction processing including organization changes, supervisory organization changes, job changes, international assignments, etc. Train new HR Tier 1 People Services staff. Provide support and guidance to other team members. Provide advanced technical support through research, analysis, and resolution of customer issues. Ensure audit compliance through transaction processing and approval flows. Manage confidential data professionally and according to HIPPA rules and confidentiality requirements. Independently identify process improvements and participate in the implementation of improvements. Modify, adapt, and develop new processes with minimal supervision to address specific issues related to transaction processing. Contribute information to build the AskHR knowledgebase and develop user-experience documentation (How-To documents). Operate in partnership with HR teams and colleagues across all regions to ensure effective delivery of HR support and HR systems-related actions. A highly organized, articulate individual who knows how to develop and maintain excellent working relationships while providing customer satisfaction as needed.

Hard Skills

Microsoft Suite

time management

ability to follow policies and procedures

Workday experience (nice to have)

Soft Skills

highly organized

articulate

excellent working relationships

customer satisfaction

support and guidance

independently identify process improvements

Job Type

This is a contract position with a duration of 6 Month(s).

Work Site

This is a hybrid position requiring some days on-site in O Fallon, Missouri and some days remote.

Work Environment

Ideally, this person would be able to come into the O’Fallon Office 3 times a week for in-person training. The whole team currently works 3 times a week in the office. The work schedule includes a 4-hour phone shift and working in the case tool to close out cases; normal hours would be M-F 8-5 or 9-6. Teamwork is important; we work hard and help each other out, encouraging questions and learning from team members. Three days a week involve 4-hour phone shifts, with the remaining time spent responding to cases sent in from employees. We start with easier case types and then move on to more difficult ones.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.