Technology Account Management Analyst

Description:

Job Description Summary

We are a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity, and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. The company’s mission is to every day, everywhere, use our technology and expertise to make payments safe, simple, and smart.

Overview

Our team is a customer-facing training and education program that works with subject matter experts throughout the region to deliver web-based training events to our customers. These events, which span product, operations, franchise, and more, are delivered via Academy on the Web.

Our team is looking for a specialist to drive our customer-facing training programs forward. The ideal candidate is passionate, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

This key role will help drive usage and adoption of a new customer learning platform which will enable us to offer a wider education curriculum to an increased range of customers to supports their understanding on implementing and maximizing the value that our network, product and services can bring.

Role

In this role, you will support the team’s objectives and our customers in a variety of areas.

• Webinar support: create and provide post-session metrics for live webinar events. Some tasks include presenter updates, providing session registration lists, preparing the webinar meeting rooms, manage the training content list, and more.

• Administrative: monitoring the team mailbox, creating new users, actively responding to customer requests and issues, responding to internal requests

• Support the addition to the learning platform of regional or global learning content which helps support new products, services or processes.

• Other tasks as assigned.

As with all small teams, ideas and creativity are welcomed, especially if you have an eye for design.

Skills & Qualifications:

All about you

• Strong acumen for Microsoft Excel including Pivot Tables

• Solid experience within a learning and development environment, especially in managing and delivering webinars through Adobe Connect, Zoom or Teams.

• Strong organization skills with a customer-focused mindset.  

• A proactive team player who tales ownership and is willing to create and share new ideas on how we can improve our customer offering

• Previous learning & development, marketing, design and/or administrative experience strongly desired

• College degree preferred

Corporate Security Responsibility 

All activities involving access to company assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, the company is responsible for information security and must: 

• Abide by company security policies and practices; 

• Ensure the confidentiality and integrity of the information being accessed; 

• Report any suspected information security violation or breach, and 

• Complete all periodic mandatory security trainings in accordance with company guidelines.

Experience Level:

Intermediate Level

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

 Medical, dental & vision

 Critical Illness, Accident, and Hospital

 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

 Life Insurance (Voluntary Life & AD&D for the employee and dependents)

 Short and long-term disability

 Health Spending Account (HSA)

 Transportation benefits

 Employee Assistance Program

 Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.