Premium Manager – Arrowhead Stadium

Levy Sector

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As the Premium Manager, you will be responsible for managing the Suites Sales Department of three accounts in the Kansas City Market to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Detailed Responsibilities

Overseeing all aspects of premium Suites Sales and operations

Working with the location leadership team to continually drive improvements in guest satisfaction and financial results

Driving engagement within the premium department

Overseeing all aspects of season planning and event preparation to ensure maximum event readiness

Building relationships with regular guests and suite holders

Maintaining accurate contact info, suite holder preferences, billing information for all suite holders

Partnering with the culinary team to oversee the development of menus for all premium spaces

Setting up and ensuring the consistent use of the Suites Management System for the premium department

Ensure the availability of printed collateral to support promotions and premium offer communication

Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department

Overseeing accounts receivable following events to ensure payment is collected in a timely manner

Ensuring all aspects of premium operations are in line with Levy’s Core Signature standards

Overseeing annual suite holder tastings in partnership with the culinary team

Attending BEO and Client meetings to plan for upcoming events

Working in partnership with other departments to ensure accurate completion of the requisition process

Working with the culinary and purchasing team to review consumption rates and update par levels as necessary

Ensuring compliance with all Payment Card Information rules

Completion of monthly financial reporting and action planning

Ensuring all POS menus are updated and accurate

Holding pre-shift meetings to set the tone for events

Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests

Overseeing service standards during events to ensure a high standard of guest experience

Managing and resolving guest complaints

Managing team member incidents/accidents and following all required reporting procedures

Other responsibilities and duties as assigned

Supporting other locations/properties as needed

Skills and Experience

5 years experience in a food and beverage operational position preferred

Prior sales experience preferred

Bachelor’s degree in hospitality management is preferred

High level of computer literacy

Passion for hospitality, food, and retail

Excellent interpersonal and stakeholder communication and management skills

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyLevy.pdf) for paid time off benefits information.