Customer Specialist

Summary

Customer Specialist

As a Customer Specialist, you play a pivotal role in driving our client’s success at our customer’s retail locations. Your primary responsibilities include owning the HQ relationship with key customers. You will work closely with Key Account Managers (“KAMs”) to manage implementation of clients’ strategic annual plans with our customer’s.

In this role, you are the customer expert. You will develop accurate promotional plans and drive successful annual reviews using data and insights. You will drive operational excellence with the customer by ensuring accurate purchase orders, implementation of cost changes and client/customer contract uploads in customer systems. You will work with the customer, face-to-face, in their retail stores, ensuring our clients’ promo activities and strategic sales initiatives are executed.

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Supervisory Responsibilities

Direct Reports

– This position does not have supervisory responsibilities for direct reports

Indirect Reports

– Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Essential Responsibility

Revenue Budget Achievement

Implement budgets (company and client income/expense) by operationalizing all plans in-store thru timely on-ground execution of activities

Responsible for achieving P&L targets, company/client income and expense budget goals for multiple clients at a customer

Client Key Performance Indicators Achievement(focused on executional excellence)

Align clients’ strategic sales plans to customer priorities, consumer preferences and client plans

Conduct data analysis to lead customer presentations using expertise on customer needs and strategy to win for multiple categories

Implement client strategic annual plans at the customer by driving distribution, pricing, shelving, and promotional volume at assigned set of customers

Track retail pricing and indirect order guides to critically analyze category performance

Lead issue resolution in-store to accurately reflect clients plans (planned vs. implemented) and effectively address them by swiftly resolving the identified discrepancies

Monitor distribution of new products or SKUs for clients at assigned customers and proactively maintain distribution of existing SKUs and products at stores

Customer Relationship Management

Drive engagement with multiple stakeholders at a customer’s HQ via buyer meetings to understand customer needs; then aligning customer goals with client initiatives to get winning results

Represent our KAMs and aligned client strategies to various customers, with regular store visits to assess key trends, opportunities, and competitive threats to the client portfolio

Data Systems and Pricing Activities

Analyzes and consistently monitors customer data reports; actively communicates customer performance metrics vs. forecast targets with respective KAMs

Drives cross-collaboration among all internal teams (e.g., administrative support functions) to ensure seamless execution on client system changes (e.g., deductions, POs, contracts, etc.)

Minimum Qualifications

Education Level: (Required): Bachelors Degree or equivalent experience

Field of Study/Area of Experience: Product Innovation, Marketing, or related field

3-5 Years of experience in on-ground/field sales

Required Knowledge, Skills & Abilities

Excellent sales data platform and customer systems knowledge

Outstanding written and oral communication skills

Strong organizational and interpersonal skills

PC skills- including a working understanding of spreadsheets (Excel), word processing (MS Word)

Work experience in applicable field, (i.e., sales and marketing agency, Customer, Client)

Proven track record in sales helpful

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66% each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Job Locations US-MO-Kansas City

Primary Posting Location : City Kansas City

Primary Posting Location : State/Province MO

Primary Posting Location : Postal Code 64095

Primary Posting Location : Country US

Requisition ID 2024-434038

Position Type Full Time

Category Client Services/Account Management

Minimum USD $65,000.00/Yr.

Maximum USD $85,000.00/Yr.