Student Success Advisor (Remote) – JR104539_47099288305_0-7698

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4344237
Job Description

The Student Success Advisor will be responsible for meeting retention
objectives by working directly with active students to provide coaching
support to help students complete their program of study. The Student
Success Advisor acts as the students main contact throughout their
program of student and maintains a continuous focus on the student
experience from initial enrollment through program completion and
certification.

GENERAL DESCRIPTION

We are looking for someone that wants to work alongside amazing people
while helping adult learners reach their goals, making a difference in
the lives of thousands each year. MedCerts promotes a culture of
accountability, integrity, and collaboration where our team members have
an opportunity to develop and grow professionally.

GENERAL DUTIES AND RESPONSIBILITIES

– Utilize an engagement plan that involves a variety of contact
strategies (primarily phone)
– Customer service expectations: minimum 1 hours daily talk-time
– Act as the students personal coach throughout their program of
study
– Identify, document, and troubleshoot at-risk issues
– Ensure new students are oriented to their program and understand the
process to completion
– Strong program knowledge to serve as an expert when guiding students
– Maintain high levels of student satisfaction
– Strategic thinking to ensure prompt resolution of issues
– Respond to student requests in a timely manner (no longer than 24
hours)
– Utilize CRM to track students
– Meet or exceed assigned performance metrics
– Effectively manages team load of approximately 200-250 active
students (fluctuation based on enrollment)

REQUIRED QUALIFICATIONS

– Minimum of an Associate degree or equivalent combination of
education and experience
– At least one year of experience in a student focused role
– Ability to understand the needs and challenges faced by adult
learners
– Ability to communicate effectively through multiple channels and
across departments in both written and oral forms
– Strong interpersonal, problem solving, and customer service skills
– Genuine interest and commitment to helping students achieve their
goals
– Ability to work independently with a sense of urgency
– Ability to manage and adapt to working with individuals of various
backgrounds
– Must be results and goal oriented
– Ability to work in an ambiguous environment remaining solution
focused

SCHEDULING

The successful team member will be REQUIRED to work the below schedule
with no exceptions to accommodate standard hours of operation from 9am
to 8pm EST Monday through Friday and 9am- 1pm Saturday:

– 8-hour shift of 9am to 6pm EST (one-hour lunch) or 11am to 8pm EST
(west coast residents)
– Must work at least one late day per week (11:00am -8:00pm EST) to
accommodate students in different time zones
– Must work at least one rotating Saturday per month (9:00am – 1:00pm
EST), with one half day off the week of pre-scheduled Saturday shift

COMPENSATION & BENEFITS

MedCerts, a Stride, Inc. company considers a persons education,
experience, and qualifications, as well as the positions work
location, expected quality and quantity of work, required travel (if
any), external market and internal value when determining a new
employees salary level. Salaries will differ based on these factors,
the positions level and expected contribution, and the employees
benefits elections. Offers will typically be in the bottom half of the
range.

We anticipate the salary range to be $45,000 and $50,000 UDS. These
factors include, but are not limited to, geographic location,
experience, training, education, and local market conditions. Eligible
employees may receive a bonus. Stride offers a robust benefits package
for eligible employees that can include health benefits, retirement
contributions, and paid time off.

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties
and standards of the position. Incumbents will follow any other
instructions, and perform any other related duties, as assigned by their
supervisor. All employment is “at-will” as governed by the law of the
state where the employee works. It is further understood that the
“at-will” nature of employment is one aspect of employment that cannot
be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative
Action Employer and a Drug-Free Workplace. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin,
age, disability, protected Veteran status age, or genetics, or any other
characteristic protected by law.<