Customer Service Liaison

Hours of Work :

9am-5pm

Days Of Week :

Monday – Friday

Work Shift :

8X5 Day (United States of America)

Job Description :

Your Job:

In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:

• High school Diploma or Equivalent required

Your Job Responsibilities:

Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors

Assist with departmental locations, wayfinding, and handling a wide range of inquiries

Assist with patient throughput

Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible

Answers telephones, screens and routes calls to proper location

Maintains a clean work environment

Provides wheelchair assistance as needed when appropriate

Ability to multi-task effectively

High attention to detail

Demonstrate computer literacy

Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information

Escalates issues to the proper person in a timely manner

Maintain supplies and place order for additional supplies as needed

Other duties as assigned

Methodist Mansfield Medical Center is a 262-bed, full-service, acute care hospital serving Tarrant, Johnson, and Ellis counties in North Texas. We are an Advanced Primary Stroke Center and Advanced Primary Heart Attack Center certified by The Joint Commission. We also were the first in the Dallas-Fort Worth area to receive the Academy of Medical-Surgical Nurses PRISM Award® for exemplary practice of medical-surgical units. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all individuals. Our reputation as an award-winning employer shows in the honors we’ve earned:

Magnet®-designated hospital

150 Top Places to Work in Healthcare by Becker’s Hospital Review , 2023

Top 10 Military Friendly® Employer, Gold Designation, 2023

Top 10 Military Spouse Friendly® Employer, 2023

Level III Neonatal Intensive Care Unit

Level III Maternal Facility for perinatal care

Level III Trauma Center

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers

150 Top Places to Work in Healthcare by Becker’s Hospital Review , 2023

Top 10 Military Friendly® Employer, Gold Designation, 2023

Top 10 Military Spouse Friendly® Employer, 2023

Equal Opportunity Employer

It is the policy of Methodist Health System (MHS) to select, develop, and promote employees based on individual ability and job performance. It has been, and will continue to be, the policy of MHS to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, religion, national origin, age, sex, sexual orientation, gender expression, disability, marital status, genetic information or ancestry. This policy affects decisions including, but not limited to, an employee’s compensation, benefits, terms and conditions of employment, opportunities for promotion, training, development, transfer all other privileges of employment. MHS is committed to maintain a working environment free of intimidation, workplace discrimination and harassment. Retaliation or attempted retaliatory behavior that occurs as a result of an employee’s exercise of their rights under this policy or any other statutorily protected right is strictly prohibited and will be grounds for disciplinary action.