Customer Service Representative

TEKsystems is currently hiring for REMOTE Member Service Representatives with a Fortune 100 Financial Institution in Dallas, TX to start in the Fraud and Digital Services Department!

Position: Member Service Representative (Overnight Shifts)

Start Date: December 2nd

Job Description

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation

Provide information regarding the companys products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service

Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts

Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

Handle a call volume of 80-100 calls daily

Qualifications

High School Diploma/ GED required

1-2 years of recent customer service experience working directly with customers (call center, collections, banking)

Ability to work in a fast-pace high-volume call center environment

Willingness to help others and ability to navigate difficult conversations

Professional written and verbal communication skills

Strong computer knowledge and data entry/typing skills

Pay: 19.50/Hourly

Schedule: OVERNIGHT SHIFTS

Full-time, 40 hours per week, Monday-Saturday – Shift times available range between the hours of 1:00PM – 2:30AM

Monday-Saturday (All Saturdays required. will have 1 rotating off day during the week)

MUST have a 6 day availability to work Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.

Location: Must live within 60 miles of North Richland Hills, TX 76180

If you are interested and qualify, please apply with your updated resume!

Aston Carter integrated with TEKsystems, effective Jan. 1, 2024

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.