Application Analyst (Senior, Mid, Associate)

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your lifes work?

Application Analyst (Senior, Mid, Associate)

This project is fully funded for one year and offers a Clinical or Application Analyst role. Please note that employment and funding for this project beyond one year is not guaranteed.

Penn Medicine is looking for an Application Analyst to support the Ambulatory team.

Senior Application Analyst:

The Senior Application Analyst is responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include: providing instruction on various technical topics to other team members, managing an application project through the entire project life cycle while meeting project deadlines and initiatives. Coordinating the development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Responsibilities:

Participates in an application project by setting clear goals and objectives, and completing tasks in a timely manner

Manages project plan, monitors tasks and milestones and reports project changes/status to Lead Application Analyst

Works with the Lead Application Analyst to develop new policies and procedures relating to system design, enhancements, change control, and maintenance of the application

Participates in new hire application training, mentoring and instruction on internal processes and educates application analysts on various projects; including testing, documenting, and configuration within the application

Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions

Defines system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity

Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application

Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes

Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives

Works with the Lead Application Analyst to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel

Works independently on complex projects completing within the designated timeframe and under minimal guidance

Provides ongoing support and maintenance as assigned

Application Analyst:

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical date models using best practices for build and configuration, maintenance and data integrity. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

Responsibilities:

Delivers customer service to IS clients seamlessly across system boundaries

Ensures safety, confidentiality & security of employee and Patient data

Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application

Promptly identifies, documents, and resolves problems with system functionality

Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects

Coordinates and adheres to strict implementation project schedules, and handle multiple assignments

Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration

Researches and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes

Develop a thorough understanding of UPHS EMR applications

Interprets and analyzes workflow/system requirements in order to design, configure, test and implement application solutions

Assists in defining system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity

Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application

Executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes

Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.

Collaborates with management to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel

Works independently on complex projects completing within the designated timeframe and under minimal guidance

Provides ongoing support and maintenance as assigned

Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails

Associate Application Analyst:

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system under the direction of a senior analyst. Responsibilities include testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols.

Responsibilities:

Delivers customer service to IS clients seamlessly across system boundaries

Ensures safety, confidentiality & security of employee and Patient data

Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application

Promptly identifies, documents, and resolves problems with system functionality

Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects

Coordinates and adheres to strict implementation project schedules, and handle multiple assignments

Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration

Researches and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes

Develop a thorough understanding of UPHS EMR applications

Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions

Defines system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity.

Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application

Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes

Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.

Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel

Works independently on complex projects completing within the designated timeframe and under minimal guidance

Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails

Senior Clinical Analyst:

A Senior Clinical Analyst may be selected for this role, and professionals with a Health Care Professional Certificate and/or License such as MT, RN, PA, or DPM, a Bachelors degree, and at least 3 years of related experience are encouraged to apply!

Clinical Analyst:

A Clinical Analyst may be selected for this role. Professionals with a Health Care Professional background, a Bachelors degree, and at least 2 years of related experience are encouraged to apply!

Associate Clinical Analyst:

An Associate Clinical Analyst may be selected for this role. Professionals with knowledge and experience in direct patient care processes and workflow, and the ability to understand and describe clinical processes are encouraged to apply!

Education & Experience:

Senior Application Analyst

Bachelors Degree required

Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved bachelor degree program

At least 3 years of related experience required

Experience in healthcare IT preferred

Vendor certification is preferred

Skills & Abilities:

Demonstrated customer service skills

Ability to communicate effectively with all levels of staff

Ability to implement process improvements

Ability to troubleshoot, research and solve technically challenging problems involving integrated systems

Must be able to function as part of a team providing a high level of quality service to clients

Demonstrated project management skills – preferred

Strong quantitative and analytical abilities – preferred

Ability to assist with basic hardware configurations, database management tools and query language- preferred

Applications experience in either an application support or implementation role – preferred

Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment – preferred

Application Analyst

Bachelors Degree required

Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved bachelor degree program

At least 2 years of related experience required

Experience in healthcare IT preferred

Vendor certification is preferred

Skills & Abilities:

Strong communication skills with all levels of staff and personnel

Ability to implement process improvements

Ability to troubleshoot, research and solve technically challenging problems

Must be attentive to detail

Demonstrated problem solving skills

Ability to work as part of a team

Demonstrated customer service skills

Demonstrated project management skills – preferred

Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment – preferred

Thorough knowledge of all technical and clinical aspects of position functions – preferred

Ability to assist with basic hardware configurations, database management tools and query language – preferred

Associate Application Analyst

H.S. Diploma/GED required, AND at least 1 year of directly related paid IT experience, preferably in healthcare

(or)

Bachelors Degree in Information Technology or a related field (individuals with other majors may be considered with internship or other IT related experience)

Skills & Abilities:

Demonstrated customer service skills

Demonstrated interpersonal/verbal communication skills

Ability to communicate effectively with all levels of staff

Ability to function as part of a team providing a high level of quality service to clients

Ability to troubleshoot, research and solve technically challenging problems – preferred

Ability to assist with basic hardware configurations, database management tools and query language – preferred

Senior Clinical Analyst:

A Senior Clinical Analyst may be selected for this role, and professionals with a Health Care Professional Certificate and/or License such as MT, RN, PA, or DPM, a Bachelors degree, and at least 3 years of related experience are encouraged to apply!

Clinical Analyst:

A Clinical Analyst may be selected for this role. Professionals with a Health Care Professional background, a Bachelors degree, and at least 2 years of related experience are encouraged to apply!

Associate Clinical Analyst:

An Associate Clinical Analyst may be selected for this role. Professionals with knowledge and experience in direct patient care processes and workflow, and the ability to understand and describe clinical processes are encouraged to apply!

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Lifes Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 237158