Field Service Technician

Position Title: Field Service Technician

General Summary

Responsible for the care of our customer’s needs with regard to installation, training, and ongoing support of new and installed equipment. This position is our primary interface between the company and our customers after a machine has shipped. In addition, when not traveling to customer sites, the Field Service Technician will check out and test new machines prior to shipping from the corporate headquarters.

Essential Duties and Responsibilities

Install, train, and provide support for new and existing equipment.

Serve as the primary interface between the company and customers post-shipment.

Test and inspect new machines at the company before shipping.

Troubleshoot and repair mechanical and electrical issues with equipment.

Maintain accurate records of service activities, including reports and customer interactions.

Travel anticipated up to 75% of the time. Primarily domestic but occasional international travel required.

Knowledge, Skills, and Abilities Required

Understanding of machine requirements and how they integrate with customer systems.

Strong electro-mechanical troubleshooting skills.

Excellent verbal and written communication skills.

Ability to remain calm under pressure.

Comprehensive knowledge of the company’s products or services (preferred).

Organizational skills with the ability to prioritize multiple tasks and projects.

Proficiency in computer use for typing reports, results, and customer details.

Proven problem-solving abilities and skills in identifying root causes.

Strong judgment, creativity, and problem-solving skills.

Ability to work flexible schedule and travel as required.

Working knowledge of the mechanical and electrical systems of packaging equipment. (Specifically, filling equipment is highly desirable)

Ability to troubleshoot, test, repair, and service technical equipment.

Education and Experience/Skills Required

High school degree or GED and a minimum of three to five years of field service technician/customer service experience

Bilingual (Spanish) Preferred

Professional Licensing and/or Certifications Required

Valid driver’s license and Passport

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will frequently stand, walk, use hands and fingers, handle or touch, stoop, kneel, crouch, and move from place to place.

The employee will occasionally climb, balance, and reach above shoulders. Specific vision requirements for this position include close vision, color vision, and depth perception.

The employee must occasionally lift and/or move items up to 50 lbs.

Work Environment

The noise level in the work environment is moderate to high.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.