eLearning Support Specialist- KU Information Technology

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reLearning Support Specialist- KU Information Technology

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Department:

IT Teaching & Learning Technology (TLT)

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Online Learning

Position Title:

eLearning Support Specialist- KU Information Technology

Job Family Group:

Professional Staff

Job Description Summary:

This position is a member of the Teaching & Learning Technologies (TLT)
unit within KUMC Information Technology Services (KITS) and works
closely with the TLT Faculty Support team to develop and manage
electronic educational content and to provide day-to-day technical
guidance and support for the systems that deliver this content.

Job Description:

Key Roles and Responsibilities

– Work with the Assistant Director for Online Learning and Senior
Instructional Designers to develop, manage and support electronic
educational content in a variety of systems: Blackboard Learn,
Panopto, ExamSoft, Blackboard TDM, and Respondus among others.
– Provide day-to-day guidance, support and troubleshooting for the
various teaching and learning technologies used by the university.
– Support faculty and students in the effective use of web
conferencing (Zoom, Microsoft Teams) for teaching and learning.
– Collaborate with the Assistant Director of Online Learning and
Senior Instructional Designers to develop and implement successful
instructional design processes.
– Assist the Senior Instructional Designers with upkeep of Blackboard
Learn and TDM courses.
– Serve as a member of the Faculty Support team in TLT. Support and
participate in cross-training efforts to maximize unit efficiency
and provide coverage of services during peak loads and absences.
– Provide training to faculty through workshops, webinars, video
tutorials, etc. covering topics related to online learning, course
design, and the effective use of technology in instruction.
– Collaborate with staff across TLT as well as with faculty and
academic/technical support staff in other university departments.
– Remain current on education and technology news, developments, and
tools.
– Perform other TLT tasks as assigned.

Work Environment

Work is normally performed in a typical interior work environment which
does not usually subject the employee to any unpleasant elements.

Required Qualifications

Education: Bachelors degree in educational technology, education,
instructional design, curriculum and instruction, or related field. A
combination of education and relevant work experience may be substituted
for a Bachelors degree on a year-for-year basis.

Work Experience: Strong communication as evidenced by application
materials.

Preferred Qualifications

Education: Masters degree in educational technology, education,
instructional design, curriculum and instruction, or related field.

Work Experience:

– One or more years of experience as an instructional designer
including work that demonstrates the application of instructional
design principles and learning theory.
– Experience supporting faculty, staff, and students, preferably in a
higher education setting.
– Ability to develop accessible online content using a variety of
development tools (i.e., Microsoft Office, HTML, Adobe Creative
Cloud, Camtasia, Raptivity, Panopto, AR/VR, etc.)
– At least one year of experience directly supporting content in an
online learning management system (i.e., Blackboard, Canvas, D2L,
Moodle, etc.)
– At least one year experience supporting users of web conferencing
technologies (i.e. Zoom, Microsoft Teams, Blackboard Collaborate
Ultra, etc.)
– Experience training others in the effective use of technology.

Skills:

– Ability to learn new technologies quickly and meet department
deadlines
– Interpersonal, and problem-solving skills
– Ability to work in a professional and collaborative team
environment.

This job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of
the employee for this job. It is only a summary of the typical functions
of the job, not an exhaustive list of all possible job responsibilities,
tasks, duties, and assignments. Furthermore, job duties,
responsibilities and activities may change at any time with or without
notice.

Required Documents

– Resume
– Cover Letter

Comprehensive Benefits Package:

Coverage begins on day one for health, dental, and vision insurance and
includes health expense accounts with generous employer contributions if
the employee participates in a qualifying health plan. Employer-paid
life insurance, long-term disability insurance, and various additional
voluntary insurance plans are available. Paid time off, including
vacation and sick, begins accruing upon hire, plus ten paid holiday