Emergency Operator/Dispatcher

Job Title: Emergency Operator/Dispatcher
Location with zip code: Lafayette, CO, 80026
Duration: Temp to Hire
Pay Rate: $18/hr. to $21/hr. on W2 with benefits
Shift Timing: (M-F) 9 am – 5.30 pm

Education:
High School Diploma or GED

Job Description:
Provides a centralized 24hour warning point service (private 911 operator)
for covered facilities experiencing medical, facility, security, or
weather-related emergency events.
Answers, documents, and dispatches all incoming emergency line calls
according to established protocols. Thoroughly and accurately document all
calls. Follows specific procedures for individual facilities. Initiates
notifications via required modalities
(Emergency Notification System, overhead paging, etc.) as quickly as
possible with a high degree of accuracy.
Maintains a professional demeanor and adheres to established dispatch
protocols.
Monitor alarm systems (Fire alarms, infant abduction systems, nurse call
systems, etc.) and respond accordingly per established protocols.
Monitor video surveillance systems from multiple facilities. Report any
suspicious activity to security. Assist security in monitoring active
incidents.
Report any detected irregularities from monitored systems to the appropriate
personnel per established protocols.
Monitors for and triages reports of potential hazards that may impact facility
operations and reports to the Administrator on call (Client), Hospital
Supervisor, or Emergency Management Duty Officer(s).
Accurately access systems to locate patients, associates, and providers to
route callers or relayed information to the correct destination.
Respond to afterhours calls for covered practices and page staff and providers
as needed and per established procedures.
Clearly and correctly conduct overhead page announcements per established
protocols.
Assist with managing on call schedules and entering call lists into
appropriate systems for covered business units.
Perform other call center answering and call routing functions as necessary.
Availability for on call shifts and mandatory overtime as necessary. Must be
able to respond to alternative work locations during emergency events to
maintain the continuity of call center operations.

Required Skills & Experience:
Strong technology proficiency, particularly in office & call center
software applications, and computer & phone system hardware.
Ability to type a minimum of 35 wpm.
Excellent English language communication skills (written and verbal).
Clear and effective phone skills.
Ability to work as part of a team.
Excellent customer service aptitude.
Ability to multitask and remain organized.
Ability to stay calm under pressure.
Strong critical thinking skills.
Ability to work shift work (including evenings, weekends and holidays with
occasional mandatory overtime).
Recognize and report system problems, errors, or unexpected events in a
timely fashion
Recognize the need to escalate calls to supervisors when outside of
established protocols.
Prepare written reports as needed.
Monitor multiple streams of information simultaneously and prioritize response
actions.
Provide excellent customer service.
Respond to all incoming calls positively and effectively per established
protocols.

Preferred Skills & Experience:
Minimum of experience working as a telephone operator, receptionist, or
previous work in a professional business environment.
Previous experience working in a healthcare environment.
Previous experience answering emergency calls for assistance.
Proficiency in Spanish speaking (verbal).
Speaking proficiency in other languages (beyond English & Spanish).

About
our
Company: –

22nd Century Technologies, Inc., is one of the fastest growing IT Service
Integrator and Workforce Solution companies in the United States. Founded in
1997, 22nd Century Technologies is a Certified National Minority Business
Enterprise with 6,000 people including 600 C ber
SMEs nationwide supporting our customers in all 50 states, Canada, and
Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14
offices throughout the United States. As part of our unrelenting focus on
quality and compliance, 22nd Century
Technologies delivery is based on Certified Matured Processes including
CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality
processes. With a strong focus on the public sector, 22nd Century currently
holds government contracts with 14 out of
15 Federal Executive agencies including DoD, 37 other Federal agencies, 50
States, 115 Local agencies, and 37 School Districts. In the last three
years, we have expanded our services to Fortune 500 and other commercial
clients and currently support 80 commercial clients.

Recognized among “Best Company to Work For”
by Forbes, 22nd Century Technologies, Inc., consistently exceeds
our clients expectations by focusing on their