Assistant Store Manager

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path,
feel welcome to be your whole self and nurture your wellbeing, Petco is the
place for you.

Our core values capture that spirit as we work to improve lives by doing
whats right for pets, people and our planet.
We love all pets like our own
Were the future of the pet industry
Were here to improve lives
We drive outstanding results together
Were welcome as we are

Petco is a category-defining health and wellness company focused on improving
the lives of pets, pet parents and Petco partners. We are 29,000 strong
and operate 1,500 pet care centers in the U.S., Mexico and Puerto
Rico, including 250 Vetco Total Care hospitals, hundreds of preventive
care clinics and eight distribution centers. Were focused on purpose-driven
work, and strongly believe whats good for pets, people and our planet is good

Position Overview

The Solutions Manager is the key driver for the guest experience and leading a
selling culture in the Pet Care Center, through the lens of Petcos vision
of “Healthier Pets. Happier People. Better World.” The Solutions Manager
is the Selling Model champion and role model for all relationship building
touch points with Petco guests. The Solutions Manager will coach and mentor
all Pet Care Center partners in the culture of selling and engagement to
support and drive the customer experience. The Solutions Manager assists the
General Manager in hiring, developing, scheduling, and managing a
high-performing team that consistently delivers top-line sales growth across
all Pet Care Center categories including services; as well as assists in
managing all aspects of the Pet Care Centers business in accordance with
Petco operational standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each
essential job duty satisfactorily. Reasonable accommodations may be made to
enable qualified individuals with disabilities to perform essential job
functions.
Utilize a deep understanding of business acumen to measure, analyze and
diagnose business trends and to also utilize critical thinking skills to
effectively implement business improvement plans.
Accountable for driving the implementation and execution of guest-centric
programs such as nutrition standards, companion animal sales, seasonal
promotions, and services to meet and exceed sales targets.
Leads with an Omni Channel sales mindset to solve for the guest needs.
(Examples include, but are not limited to: Services, Vet Services,
Loyalty Programs, BOPUS, Endless Aisle, and Repeat Delivery).
Accountable as Leader on Duty for supporting Pet Care Center execution,
training, communication and implementation of company initiatives,
programs, policies, procedures, safety practices, guest escalations
and promoti
Process register transactions in a way that creates a great experience for
each guest.
Be a role model within our selling model and support guest interactions as
needed.
Accountable for recruiting, hiring, training, coaching, validation,
recognition, performance management and development of all directly
reporting partners required to run the Pet Care Center efficiently and to
Petco standards, including the effective execution of selling and service
behav
Ensure the weekly schedule is written effectively to maximize sales floor
coverage and guest engagement utilizing Petco selling behaviors.
Promote a positive leadership culture of teamwork, inclusion and
collaboration by establishing priorities and providing clear direction aligned
across all departments that demonstrates an extreme passion for people and
pets
Responsible for the ongoing replenishment and brand standards in partnership
with the operations team within the Pet Care Center.
Solution Managers are expected to display and c ampion the Petco Leadership
Expectations.

Other Essential Duties

MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care
Center partners and associates. Provide proactive leadership to maintain a
positive business climate that motivates Pet Care Center teams in alignment
with our company goals. Serve as an effective advocate for change and growth.

PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are
closely observed and executed, and all new policies and procedures are
properly implemented in the Pet Care Center. Bottom line, the safety of
partners, guests and pets is our #1 priority.

FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that
encourages partners to seek and formulate ideas and opportunities that
increase efficiency and that improve guest engagement, guest satisfaction
and company image. Ensure a culture that values and promotes teamwork.

PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who
can successfully execute the companys plans, meet objectives, and
manage an engaged workforce. Ensure continuation of excellence in Petcos
partners through developmental programs and leadership opportunities. Actively
pursue the development of bench strength through internal training and
external recruitment.

ENGAGE AND BE PRESENT. Represent Petcos brand and image at a high level