Education Services Specialist

Summary Serve as the Education Technology/Program Specialist in the areas of training related to overseeing, course planning, development, modification, delivery and evaluation. Responsibilities Duties consist of the following, but are not limited to: Responsible for overseeing, leading and coordinating the education technology program. Fully develops and designs courses. Adapts the material to the target audience, develops learning props, modifies procedures, courses, training guides and plans, and seeks alternative training sources for an organization having a fairly well defined and readily understood mission. Develops educational content that prepares users for new versions and releases. Prepares internal office instructions governing local training development programs. Provides training to VACHS facility staff, utilizing learning principles and appropriate teaching aids when applicable. Analyze and evaluates training programs, identifying problems and deficiencies and developing workable solutions. Serves as instructor to all employees in personal computer programs. Provide coaching and mentoring support to employees who are in their developmental tracks. Oversees and/or leads curriculum development, evaluates curricular using evaluation forms, and collects data to analyze the achievement of educational goals. Assures availability and functioning of computer equipment. Places work orders/remedy tickets required for equipment functioning. Assures technology laboratory readiness for teaching and learning activities. Back-up the TMS Domain Manager when requested, to work on Profile Maintenance, manage accounts for Administrators; and technical assistance, based on operational needs. Routinely assesses current training needs of all services from their respective chief, supervisor, ADPAC, and Service Education Liaison (SEL) as entered into the Education Need Assessments package in order to develop and adequate training program. Makes recommendations to supervisor/employees as to the type of training needed. Serves as the ACOS for Education Office ADP Applications Coordinator providing automated system support to all Education Umbrella. Assists in the reservation of training rooms assigned to the Education Center. He/she assists in the coordination with FMS the maintenance and cleaning of all areas and rooms assigned to the Education Center. Assists at the Education Center reception area by receiving visitors anc1 phone calls. Routinely interacts in a professional and courteous manner with managers and other employees. Provides support to ACOS for Education initiatives that are associated to Veterans related initiatives, organization strategic goals and/or learning organization transformational initiatives. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework (Ad-Hoc). Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Education Services Specialist/PD011060 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details. Language Proficiency: For this position, you must be: (1) Must be proficient in spoken and written English. (2) Must be proficient in spoken Spanish. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/28/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.. Selective Placement Factor: Proficiency in both Spanish & English languages, written and spoken. Knowledge and experience with the implementation, execution and evaluation of continued Education Programs for adults, as well as conducting Educational Needs Assessments in a complex healthcare facility. Quality Ranking Factor: Experience applying employee development concepts, principles, and practices related to planning, evaluating, and administering training, organizational development, and career development initiatives. Preferred Experience: Has sufficient knowledge and experience in a large facility, medical or non-medical that demonstrates the ability to program, monitor and oversee all national educational requirements for the organization. This occupational series has an Individual Occupational Requirement (IOR) which is a minimum qualification requirement. To be considered for the position, you must ensure that the experience is reflected in your resume and/or if applicable, transcripts must be uploaded to support education requirement. Basic Requirements: Degree: that included or was supplemented by at least 24 semester hours appropriate to the position to be filled in one or a combination of the areas described below. At least one course must have been from (1) or (2) below. Tests and measurement: Study of the selection, evaluation, administration, scoring, interpretation, and uses of group and individual aptitude, proficiency, interest, and other tests. Adult education: Study of the adult as a learner, teaching-learning theories for adults, models and procedures for planning, designing, managing, and evaluating adult learning activities. Educational program administration: Study of the foundation and methods in organizing for adult and continuing education programs. Curriculum development or design: Study of the principles and techniques for development of curricula for adult or vocational education programs. Teaching methods: Study of teaching strategies and learning styles of the adult learner. Guidance and counseling: Study of the purposes and methods in counseling and guidance, the role of the counselor in various settings, approaches to counseling, and the uses of tests in the counseling situation. Career planning: Study of career development, learning activities, systems, approaches, program coordination, use of educational and community resources, and vocational counseling systems. Occupational information: Study of theories of occupational choice and vocational development and their application to the guidance process. Identification and utilization of various types of occupational information and resources. In addition to the IOR requirement above, You must qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Collect educational needs from customers; Developing custom-made curriculum and educational objectives; Design evaluation forms; Coordinate an implementation plan; Analyzes data for program improvement; Deliver courses; Design, create, and develop a broad range of training programs; Serve as software technical support; Serve as an instructor and/or facilitator for a variety of professional and technical training courses; Provide support to the Electronic Learning Tracking System (EL TS); Prepare annual reports; Assist with Veterans Health Information Systems & Technology Architecture (VISTA) audits; Perform ADPAC functions; Serves as educational instructor for educational programs, overseeing and delivering courses, such as the School at Work (SAW) program, PRIDE and CDL; Delivers courses already structured and/or developed by vendors and content owners; Prepare documents, charts, statistical reports using PC software in MS office programs, outlook and internet. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 3 years of progressively higher level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 2 years of progressively higher level graduate education leading to a masters degree or masters or equivalent graduate degree. You will be rated on the following Competencies for this position: Analytical Thinking Customer Service Employee Development Personnel Security and Safety Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical exertion is required. The work is primarily performed while sitting though some work may require periods of standing. The regular and recurring work of the position involves sitting at a desk, conferences, meetings, etc., and occasional visits to activity work sites. Occasional use of automobile and public conveyances may be required. For more information on these qualification standards, please visit the United States Office of Personnel Managements website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. . If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.