Service Assistant

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But theres more to us than that – were a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

Who are you?

You have a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but youre not just a people pleaser – you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

Who are we?

City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90 points, City Winery offers a range of top-notch events & experiences.

Why us?

Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.

POSITION SUMMARY

Service Assistants are
responsible for providing a clean and pleasant dining experience by clearing,
sanitizing, and resetting tables, and ensuring all areas are well-stocked and
tidy. The Service Assistant directly supports servers and/or bartenders during
service, performing any tasks necessary to ensure a high-quality guest
experience.

MINIMUM QUALIFICATIONS

Strong work ethic, team player, and exceptional guestservice skills

1 year experience as a Busser or Runner in afast-paced, high-volume service environment preferred and/or equivalentrelevant experience

Ability to consistently deliver high-quality guestexperiences, exceed guest expectations, and strive to create a memorableexperience at every City Winery visit

Ability to navigate venue conditions, including tightspaces, dark room and loud environment

Polished presentation

Ability to take direction from others

Effective communication and interpersonal skills with aproven ability to build positive relationships with people in the scope ofemployment

Aptitude to resolve problems

Ability to work both independently and in a teamenvironment

Ability to work a flexible schedule including days,nights, weekends, and holidays

Ability to perform physical requirements of the roleincluding standing/walking for entirety of shift, bending, pulling,pushing, using stairs, lifting and carrying up to 50 pounds

RESPONSIBILITIES

Provide guest hospitality; clear, clean, and replenishtables, settings, and all service areas; remove courses as completed anddeliver to kitchen; replenish utensils; refill water glasses; remain alertto guest needs at all needs

Provide assistance to waitstaff and bartenders asneeded to perform guest related duties

Ensure polished and clean presentation of all areas

Prepare dining rooms for patrons by cleaning, settingnapkins, service plates, water bottles, and utensils. Perform opening andclosing duties including set-up, maintenance, and breakdown of the areawithin the allotted timeframe not to exceed 20% or maximum of 2 hours ofthe scheduled shift time

Support servers by setting-up and replenishing servicestations, trash containers liners, and bus stations

Maintain service areas, clean up spills as needed

Fulfill guest dining requests as needed and facilitatecommunication of guest requests to servers

Make every effort to meet guest’s needs by eitherobtaining requested items for guest or communicating needs to server ormanagement team

Greet guests upon seating and fill water glasses

Adhere to sanitation and safety policies

Follow all company policies, procedures, and guidelinesincluding being ready to work at scheduled shift time, in uniform, withneat and presentable appearance.

Perform all other reasonably assigned duties

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.