HCP Creation Center Lead

Why Patients Need You

Technology impacts everything we do. Pfizers digital and data first strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

What You Will Achieve

Your technical skills will help us develop and support robust software for our business. Due to your expertise, you will develop program logic for new applications and modify existing ones. You will support a range of activities, such as coding, testing, debugging, documentation, implementation and maintenance of software applications for Pfizer.

Your leadership skills and innovative ideas with drive the growth of the Information & Business technology team at Pfizer. As an advisor and an expert, you will be able to build and leverage constructive relationships across the organization to achieve your divisions goals and objectives. You will be entrusted with developing Pfizers strategies for a portfolio of products and projects.

Through your expertise and extensive knowledge, you will be able to foster a culture that promotes innovation and thrives on doing better for patients and healthcare.

How You Will Achieve It

The HCP Creation Center Lead – Targeting and Alignment is responsible to partner with the Chief Marketing Office and the corresponding regional leads to understand the current and future unmet business needs of Pfizers Global Customer Facing Colleague (CFC) customer targeting and alignment solutions. This position will be fully responsible for identifying business opportunities and developing the corresponding business case(s) to secure funding required to drive significant business value through the use of technology. This position will drive consensus across the CFC targeting and alignment functions and capabilities on a comprehensive business technology plan including a capability roadmap along with the related investment plan. Specific areas of focus include alignment of Pfizers different CFC populations with their respective customer universes and publishing of this data to digital solutions across all markets.

Position will be accountable for end to end delivery of approved projects and ensuring the Pfizer development processes are followed. In partnership with solution vendor teams, this position will influence and help drive Strategic Vendor roadmaps to accelerate the inclusion of Pfizer business needs into future releases of the “off the shelf” solutions.

Role Responsibilities

Through a deep understanding of the CFC and Commercial Operations business processes, identify opportunities to drive significant business value through the use of technology. Anticipation of both internal and external customer needs will be a critical to overall success.

Develop and maintain the strategy for the global CFC Targeting and Alignment tools components and capabilities along with the corresponding technology investment plan. The ability to balance between being responsive to changing business needs against holding the course against a pre-defined plan will be required drive marketable results.

Demonstrate global reach and operate across business units to drive process harmonization and technology adoption.

Actively participate in Leadership Team meeting comprised of both Digital and Business Leaders. Demonstrate thought leadership on a consistent basis.

Demonstrate innovative thinking to identify unique business opportunities and solve complex business problems

Design, implement, and manage a comprehensive operations framework which will allow implementations to markets / BUs following consistent repeatable process to efficiently support global geographic expansion.

Compliance with Chief Marketing Office (CMO), Biopharma Operations (BPO), Business Unit and other Digital processes and financial procedures is required

Manage the evolution of the standard CFC Targeting and Alignment solutions including program governance / prioritization as well as geographic expansion into additional regions and markets

Author business cases to clearly outline overall strategy for the CFC Targeting and Alignment business functions and secure funding for initiatives with the highest business value.

Provide oversight and guidance to project teams assembled to deliver approved initiatives.

Lead and guide multiple projects simultaneously

Author/review project initiation materials to ensure scope and budget are clear

Define project team roles, screen vendor candidates and assemble project teams. Vendor Management for project related activities.

Review functional and technical designs to ensure “usability” and the customer experience aligns with the vision of the sales and operations teams.

On-time, on-budget, on-quality project delivery; client satisfaction on a project-to-project basis; user satisfaction and effective leadership of vendor teams through influence.

Project budget accountability including managing actual spend vs. budget

Qualifications

Must-Have

Bachelor of Science degree in Information Management, Computer Science, Engineering or Technology Management preferred with related field and proven technical experience with emphasis on software development and maintenance

12 years of relevant experience as an information technology professional in one or many roles such as a software developer, technical project manager, systems administrator, database administrator, systems engineer, computer engineer or support specialist

Experience with Global Customer Facing Colleague Targeting and Alignment solutions and processes for pharmaceutical companies

Proven progressive experience as an IT technology professional in the pharmaceutical industry

Demonstrated progressive experience successfully designing, delivering and maintaining IT business solutions for mid to large-scale organizations across multiple hardware and software platforms

Software Development Lifecycle management, including production system maintenance and operation

Proven experience working with business teams developing and delivering strategy and operating plans with demonstrated competency in strategic thinking, and relationship management

Technology solutions delivery in a pharmaceutical or regulated environment

Certified Project Management Professional (PMP), Certified Scrum Master (CSM) or equivalent agile certification required

High level of awareness of internal and external technology trends

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

Nice-to-Have

Certified Scrum Professional (CSP) or Certified Scrum Coach (CSC) is a plus.

Technical Skills

Technology solutions delivery in a pharmaceutical or regulated environment with demonstrated capabilities managing large scale, enterprise software requirements definition, designs and implementations in a global 24 by 7 environment.

Demonstrated experience in vendor negotiations with cited impacts to strategic direction and in-line production products.

Proven ability to mentor technical leaders; recruit and retain top talent and develop colleagues.

Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences.

Strong understanding of agile principles and frameworks, including Scrum, Kanban, and Lean

Ability to collaborate in a complex, matrix environment with indirect resources geographically distributed.

Strong problem-solving skills and the ability to navigate complex challenges.

Demonstrated capabilities with software development processes, systems design and development management, testing (unit, systems, end user acceptance, performance, and load) and systems integration.

Other Job Details

Last day to apply: November 1, 2024

Work Location Assignment: Hybrid – on premise at any Pfizer site in US or Europe 2.5 days per week or as needed by the business

The annual base salary for this position ranges from $161,600.00 to $269,400.00. In addition, this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Information & Business Tech

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