Metro Banker – Columbus Office

Description
RESPONSIBILITIES
Contribute to office and division goals and initiatives, and support the efforts to deepen existing relationships and maximize revenue, sales, and customer satisfaction within the office, while minimizing operational losses and customer attrition
Effectively assess the financial needs of customers and make an appropriate recommendation to fulfill the needs of the customer and offer prompt and professional resolutions to problems/issues
Promote sales within the office by demonstrating strong ability to sell and cross-sell the Banks products and services in order to reach individual and team sales goals
Build successful working relationships with internal business partners seeking constructive peer feedback when appropriate
Effectively interact and build positive customer relationships complimented by strong written and verbal communication skills
Support multiple departments (cash management, commercial lending – credit analysts/loan assistants, Park Direct, trust & investments) with a variety of needs which may include appraisal ordering, credit inquiries, commercial deposit account opening and maintenance, digital solution needs, etc
Recognize the immediate need of the office throughout the day which may include welcoming guests and customers for appointments and meetings, assisting with the scheduling of and setting up conference rooms, maintaining appropriate office supply levels, and other office related duties as needed
Adhere to proper functioning of all day-to-day retail operations including, but not limited to: customer service, open and close procedures, proper balancing and cash handling procedures, transaction processing, wire transfer requests, support of daily vault & cash recycler duties, comply to the control of cash levels, and adequate supply of inventory, audit and compliance requirements
Additional duties as assigned as it relates to other lines of business this role supports
Maintain awareness of and adherence to Banks compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned
COMPETENCIES
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Able to Multi-Task or Juggle Priorities
Problem/Situation Analysis
Technical Expertise
Ability to build collaborative relationships
Proficient in Microsoft Outlook 365
Proficient computer skills
Ability to learn various Banking Software programs
EDUCATION – CERTIFICATIONS – WORK EXPERIENCE
High School Diploma or Equivalent Required
2-4 years or more of banking experience required
Prior cash handling, sales or customer service experience preferred
SCHEDULE
Office hours are Monday through Friday 9:00am – 5:00pm. This position is hourly and full-time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 40 hours per week. No weekends will be required for this role.
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.