Service Coordinator – F3C5DC175D-8037

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6741037
Description

This position is responsible for assisting in the operation of the
department. An individual in this position will be expected to perform
additional job-related responsibilities and duties throughout the
facility as assigned and or as necessary. The Service Coordinator
effectively coordinates and schedules Service field technicians. They
ensure customer expectations and commitments are met through effective
communication with our customers, providing support and information,
prioritizing service calls and direct coordination with field employees.
This is an “in office” role.

ESSENTIAL FUNCTIONS: The individual must be able to successfully perform
the essential functions of this position with or without reasonable
accommodation. Functions below are a list of duties that may be
assigned.

– Serves as the main point of contact for all service customers to
ensure customer expectations are met.
– Proactively follows up with customers after completion of
servicevisits.
– Handles decisionsregarding the scheduling and movement of manpower
and materials.
– Schedules and dispatches field labor force to meet customer needs
and expectations based on the nature of the call (Emergency,
Preventive Maintenance, available resources and customer needs).
Utilizing task management applications.
– Supports material procurement (pricing part sales, processing orders
and invoicing) as well as internal requests in support of Service
projects.
– Effectively utilizes Service Software in the delivery and management
of service activities: opening service calls, supporting and
scheduling planned preventive maintenance visits, updating customer
information, creating purchase orders.
– Coordinates with subcontractors for installation and repair work.
– Supports Project Managers and Operations Managers with manpower
planning and scheduling.
– Provides administrative support.
– Assists with collections and invoicing.
– Delivers outstanding customer service.
– Prepare T & M and Service Contract invoicing for Service customers.
Assist with the preparation and distribution of accruals to
accounting.
– Effectively communicate with Service Managers, Project Managers, and
Accounting regarding contract documents, change orders / other
modifications, approvals, and any additional services related to
billings.
– Work with Service and Accounts Receivable to facilitate client
collections and cash application.
– Project entry into AX when a new project is booked.
– Assist with the monthly forecasting and reporting processes.
– Generate Purchase Orders and document goods receipt in AX.
– Monitor time sheet submissions and communicate any missing or
incorrect information to the appropriate manger.
– Receive incoming supplier/subcontractor invoices, verify accuracy
and readiness to pay with Project Manager, and assist Accounting
team with processing for payment.
– Communicate to initiate project close-out documents (Warranty
Letters & As-Builts)General administrative and office support for
Division staff.
– Support a performance-based culture, both team and individual, to
assure continuous improvement and alignment with enterprise vision,
mission, and objectives.
– Ensure that all quality and safety standards, specifications and
policies are met, drive continuous improvements, and collaborate
with the team to drive efficiencies.
– Support a culture based on open/honest dialogue and involvement with
all team members that demonstrates the value of their input and
engagement in improving performance.
– Support a culture of high performance and accountability in employee
and site safety a well as other aspects of the business.

Requirements

Associates Degree in General Studies with courses work in Accounting or
Business is preferred, however, an equivalent combination of education
and 2 years experience in servicing electronic and or mechanical
systems (High School Diploma or GED equivalent a minimum requirement)
will also be considered.

2 years relevant work experience in the field or relate area that
provides the requisite knowledge, skills and abilities for the job.

Working knowledge of basic accounting functions (AP, Percentage of
Completion method) and ability to coordinate with multiple internal
departments (Operations and Accounting)

Intermediate to advanced computer literacy, including experience with
ERP / IT systems – Dynamics AX experience preferred

Ability to work independently, take initiative, manage priorities, and
see projects through to completion

Prior experience supporting construction and field employee groups,
including strong problem-solving skills, critical thinking, and
self-initiative.

Commitment to our “open door” policy and regular contact with all
field employees.

Excellent written and verbal communication, interpersonal skills; high
quality document and report preparation.

Experience working in an entrepreneurial environment requiring strong
multi-tasking abilities.

Key leadership competencies in addition to