Parking Facilities Lead Specialist

University of Maryland, Baltimore (UMB) is currently seeking/multiple/Lead Parking Facilities Specialists to join the Department of Parking and Transportation Services.The Office of Parking and Transportation Services strives to provide students, faculty, staff, and visitors with the best possible parking and transportation experience. /This is an essential designation position with rotating shifts. This position requires walking and standing/performing functions in favorable and unfavorable weather conditions. / BENEFITS (Exempt Regular): UMB offers a comprehensivebenefits packagethat prioritizes wellness, work/life balance, and professional development, along with additional excitingperksthat employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job). UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland. PRIMARY DUTIES • Lead day-to-day activities of assigned shift(s) and parking facilities to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications. • Supervise team of Parking Ambassadors, create weekly schedules for parking facilities staff. Hire and train Ambassador staff. • Perform preventative maintenance tasks at all garages on all parking equipment. • Responds to general parking inquiries, requests, and complaints and escalates any difficult concerns to leadership. Provide feedback on operational needs. • Inspect facilities on a routine basis to ensure that all facilities and systems are functioning and available for patron use. • Serve as on-site supervisor during special events, ensuring adequate staff coverage to assist customers and direct flow of garage traffic. • Troubleshoot equipment malfunctions and maintain Parking and Revenue Control System (PARCS) equipment. • Assist customers with on-site issues such as battery jumps, lockouts, and security concerns and reporting. • Provide coverage for Parking Ambassadors as necessary. • Performs other duties as assigned. MINIMUM QUALIFICATIONS Education:Bachelor’s degree. Experience:One (1) year of experience operating corporate, commercial or university parking and transportation programs. Supervisory Experience:One (1) year of work coordination, training, or direct supervision. Other:Related experience may substitute for education. Four years working in parking, transportation, facility management, hospitality, retail, or a lead/supervisory role in food services can be considered equivalent to a bachelor’s degree Clery Act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements. KNOWLEDGE, SKILLS, ABILITIES Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery. Hiring Range:$49,000 – $54,000 per year (Commensurate with education and experience) UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department atHRJobs@umaryland.edu. If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit aUMB Job Applicant Accommodation Request. You may also contactHRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address. The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. For more information, follow this link UMB Notice of Non-Discrimination. Job: Reg or CII Non-Exempt Staff Organization: Auxiliary Services Title: Parking Facilities Lead Specialist Location: null Requisition ID: 240001IE