Behavioral Health Intake Coordinator

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Pet Insurance

Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Work Hours: 3 12 hr. shift 7:00 pm to 7:00 am rotating weekends. In a 8 week period. Must be open and flexible with days.

Shift: Full Time

Location Address: East Rollins ST, Orlando FL

Top Reasons to work at AdventHealth AdventHealth –

Orlando South:

Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

You Will Be Responsible For:

Demonstrates, through behavior, AdventHealth Orlando’s service standards.

Remains abreast of all policies and standard operating procedures, facilitates patient throughput for hospitals in AdventHealth’s Advent Health’s 11-campus system with patients in the Emergency department and on medical floors. Acts as resource to hospital staff, patient families, and local psychiatric facilities.

Maintains and follows placement of psychiatric patients presenting in the Emergency Department according to EMTALA.

Updates and maintains Waitlist for patients awaiting placement in a Baker Act receiving facility, tracks community daily census for placement opportunities. Ensures legal documentation is accurate and appropriate prior to transfer of patients. Acts as a liaison between patients, receiving facilities, physicians and team members.

Maintains continuity and accuracy in documentation, and timely follow up with units, departments, Center for Behavioral Health (CBH) and community leadership regarding placement barriers. Participates in daily conference calls and prepares reports as required to communicate barriers regarding patient placement. Escalates concerns and delays to appropriate leadership in a timely manner. Coordinates placement and transportation to facilities.

Processes requests for admission from outside psychiatric facilities into Advent Health for medical treatment. Coordinates admission with the Center for Behavioral Health leadership team.

Assists in training new Intake Coordinators, attends weekly staff meetings, and maintains current knowledge of operational processes.

Qualifications

What You Will Need:

Required:

Bachelor’s degree in Social Work, Psychology or other related mental health care fields

Excellent interpersonal skills and de-escalation skills in customer service matters

Ability to document accurately

Proficiency in Microsoft Word, Excel and Outlook

Scheduling flexibility: ability to work days, evenings, nights and weekends

Critical thinking and problem-solving skills

Job Summary:

The Intake Coordinator for Behavioral Health completes pre-authorization insurance verifications, monitors and tracks behavioral health patient status through medical clearance to placement into a behavior health facility for all patients within Advent Health Acute Care Services. The Intake Coordinator communicates Behavioral Health patient throughput barriers or time sensitive deadlines to the Leadership up-line. The Intake Coordinator timely and effectively coordinates and facilitates patient placement to a Baker Act receiving facility, ensuring all legal documents are accurate and complete. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Behavioral

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 – Day

Req ID: 24035789

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.