Patient Service Representative – Family Practice

POSITION SUMMARY

To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.

PRIMARY ACCOUNTABILITIES

1. Responds to customer’s needs in a timely and professional manner.
2. Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.
3. Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
4. Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
5. Obtains required signatures on consents and distribute patient information and compliance literature.
6. Verifies patient’s insurance eligibility utilizing assigned tools, updates information in patient’s account as needed.
7. Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
8. Collects all current and past-due patient responsibility balances prior to services being rendered.
9. Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.
10. Prepares the next day’s work for all scheduled patients.

MINIMUM QUALIFICATIONS

Education: High School diploma or equivalent.
Work Experience: 1 year customer service experience.
Knowledge/Skills/Abilities: Working knowledge of Microsoft Office applications, organizational and communication skills, excellent customer service skills.

PREFERRED QUALIFICATIONS

Certification: CPR Certification.
Knowledge/Skills/Abilities: General knowledge of healthcare terminology and abbreviations, previous healthcare experience.

PHYSICAL REQUIREMENTS Sedentary

Majority of time involves sitting or standing; occasional walking, bending, stooping Long periods of computer time or at workstation.
Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
Communicating with others to exchange information.
Visual acuity and hand-eye coordination to perform tasks.
Workspace may vary from open to confined, on site or remote.
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Job: Clinic Clerical Support

Organization: Health First Medical Group LLC

Title: Patient Service Representative – Family Practice

Location: Florida – Brevard County-Palm Bay

Requisition ID: 075415