Master Principal Sales Consultant, Customer Success Services

Job Description

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.

As a Master Principal Sales Consultant you will help craft technical strategies and solutioning to drive the successful delivery of CSS professional services engagements. You will help plan and architect consulting services using standard methodologies, proactively guiding our customers through the strategic and technical facets of their Cloud transformation journey.

Your previous experience with cloud and hybrid cloud architecture, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day-to-day work driving success at our most critical customers. A successful Master Principal Sales Consultant uses their relationship management skills and technical depth to effectively communicate at all levels of the organization.

Career Level – IC5

Responsibilities

Accelerate customer adoption of Oracle Cloud solutions providing technical consulting, guidance, run & maintain services, and business transformation strategies.

Advocate for customer needs in order to overcome adoption blockers and drive new services feature development. Lead across multiple work streams and teams to maintain customer momentum.

Develop strategic relationships with collaborators (particularly C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps

Plan for customer events and launches, partnering with organizations to ensure customer success during critical moments.

Develop standard processes and assets based on takeaways from customer engagements to support outbound initiatives to accelerate cloud adoption.

This position will require the ability to travel 25% or more as needed.

Minimum qualifications:

Bachelor’s degree in CS, Engineering, related technical field or equivalent practical experience.

Previous experience building cloud products and/or solutions.

Experience with Enterprise Applications such as ERP, CRM, HCM, SCM, etc.

Experience supporting customers in one of the following: IT Consulting, cloud operations (launch and capacity planning, product release management), technical support, and/or critical issue management.

Superb communication, presentation, problem solving, and management skills, with experience translating business requirements into technological solutions.

Preferred qualifications:

Technical or engineering acumen with 7 years of customer-facing experience.

Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service-oriented architecture, cloud-native application development, hosted services, or content delivery networks.

Experience in application/workload migration to public cloud providers.

Experience in SaaS applications.

French fluency – reading, writing, and speaking.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

Canada: Hiring Range from $102,400 to $190,000 CAD per annum

US: Hiring Range: from $49.66 to $95.91 per hour; from $103,300 to $199,500 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 – 80/20.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer