MAC Desktop Support Technician

Description:

Mac Support Desktop Technician Role:

• 3-5 years of Mac support experience.

• Corporate level experience, not ideal to be coming from the genius bar, but would consider it.

• Mac OS should be their bread and butter, if they have Windows experience great, but Mac is the most important.

• Experience with all Apple devices. Primarily Macs, but also iOS devices, iPads, and iPhones.

• Experience working in a managed Mac environment. JAMF experience a big plus.

• The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives, and executive assistant.

• Multitasking and the ability to remain calm under pressure.

• Good decision making, quick learner, the ability to retain information.

• Methodical troubleshooting skills

• Apple Certifications are good to have but not required. More important is a thorough knowledge of the macOS an especially how it operates in an enterprise environment and an agile brain.

• Example of issues that this person would be troubleshooting include but are not limited to:

• FileVault issues, password related issues, certificate/keychain issues, app issues (particularly Outlook and OneDrive), OS errors, and all issues that can occur with Macs working in an AD environment.

• Local travel across AbbVie campuses; mileage will be reimbursed

Skills:

Desktop, Windows 10

Top Skills Details:

Desktop,Windows 10

Additional Skills & Qualifications:

Nice To Have Experience:

PowerShell; any experience automating tasks through scripting

Understanding of VMware vSphere, Citrix XenDesktop, Citrix Director, and Citrix Studio

VDI implementation, monitoring, and ongoing support to ensure capacity, utilization, and licensing standards are maintained.

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.