Operations Agent

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position: Operations Agent

Job Description:

The Operations Agent will manage transportation for a handful of Omni’s key accounts and provide the customer with unmatched service from the initial quote to the delivery. Omni is all about the customer experience, so we have a dedicated operations agent assigned to manage each customer, creating a mutually beneficial relationship. Daily tasks include quoting customers, pulling inventory, booking shipments, tracking and tracing, and invoicing. The Operations Agent can dynamically route to maximize margins on each shipment handled. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever-changing and evolving needs.

Core Responsibilities & Duties:

Build and enhance customer satisfaction to continuously develop Omni Logistics as a preferred service provider and industry leader

Become an integral part of Omni’s Operations team, work with other teams by interfacing and collaborating with internal and external stakeholders, establishing strong working relationships, and driving the continued growth of the organization

Ensure adherence to procedures while handling external customer requests such as order status and follow up, expediting, shipping, and product receipt

Contribute towards various non-routine responsibilities, projects, and company growth initiatives

Take part in applicable on-going training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations

Ensure all customer instructions are entered into the shipment in the system so other departments are aware and ensure they are adhered to

Ensure necessary shipment milestones are present and in correct order.

Work with Customer Service to determine routing Linehaul Carrier or Delivery Agent for required service level and requirements

Negotiating rates with vendors and request spot quotes

Accruing vendor costs and working to revolve any variances

Ensure freight and documentation is properly handled based on security, TSA and company compliance programs

Track and monitor the entire process of cargo movement and keep customers up to date on movement details based on their expectations

Other duties as assigned

Job Requirements & Qualifications:

Bachelor’s degree in business or related field, or equivalent years of experience

Individuals must have 1-2 years of experience in an operation preferably routing, warehousing, operational accounting, process planning, or management position, and in a logistics or freight forwarding setting

PC proficient with a comprehensive understanding of Microsoft Office applications and ability to learn company’s TMS and WMS systems

Strong organizational skills

Ability to multitask and react well under pressure

Strong communication skills both verbal and written

Ability to identify and resolve problems in a timely manner

Must be team oriented and foster the same environment

What We Offer:

Competitive base salary

Paid time off within the first year of employment, sick time and holidays

Company provided life insurance

Health, vision, and dental insurance options

Commuter benefit plan

Optional supplemental life insurance

401(k)

A great place to work with a terrific culture

#IND

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 “Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) ” publication

About the Team