application support analyst

application support analyst.

peoria , illinois

posted today

job details

summary

$45 – $50 per hour

contract

bachelor degree

category computer and mathematical occupations

reference1069636

job details

job summary:

Description:

The Digital Technical Analyst is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.

Responsibilities:

Triage & Resolve support tickets as per the defined Service Level agreement

Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.

Tickets investigation; statistical analyses, testing and analysis of application failures

Tickets Resolution – Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor

Involve in Application Availability & performance monitoring

The Technical Analyst is also responsible for performing other job duties as assigned by Client management from time to time.

Involve in Daily sync up and meetings with internal team including US and offshore teams

Collaborate with Cross functional teams (Tier 3 and/or tier 1 support teams) via Teams meetings, chat, and/or email for issue triaging and resolution.

Techinical Skills Required:

At least 2-4 years of experience in Application Support

Expertise with relational databases support, querying and database reporting preferably Snowflake

Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.

Experience troubleshooting issues related to UI / API & Data flow

Expertise with high availability architecture

Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)

Desired Skills:

Working experience with programming languages: Python, Power shell, SQL & JSON

Working knowledge on deploying autoscaling features (no hands-on support required)

Soft Skills Required:

Verbal and written communication skills. Ability to clearly communicate ideas

Problem solving skills, customer service and interpersonal skills

Education & Experience Required:

Requires a college or university degree, with 2-4 years experience OR technical certification w/ 8 years experience

At least 2-4 years of experience in Application Support

location: Peoria, Illinois

job type: Contract

salary: $45 – 50 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

Triage & Resolve support tickets as per the defined Service Level agreement

Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.

Tickets investigation; statistical analyses, testing and analysis of application failures

Tickets Resolution – Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor

Involve in Application Availability & performance monitoring

qualifications:

Experience level: Experienced

Minimum 2 years of experience

Education: Bachelors (required)

skills:

Technical Support (2 years of experience is required)

Snowflake (2 years of experience is required)

AWS Cloud Formation (2 years of experience is required)

Thousand Eyes (2 years of experience is required)

AppDynamics (2 years of experience is required)

Grafana (2 years of experience is required)

API (2 years of experience is required)

Lambda (1 year of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.