Technician Tier Program Assessor

EquipmentShare is Hiring a Technician Tier Program Assessor

EquipmentShare is searching for a XXXXXXX for our corporate office in Columbia, MO, to support our team as the department continues to grow.

Supervisory Responsibilities: None

Job Summary: Serve as a technical expert for the Technician Tier Program. Conduct technician tier assessments, including evaluating work orders and related assessments. Serve as a mentor and guide for technicians progressing through the Technician Tier Program by answering questions and providing feedback.

Primary Responsibilities:

Perform job duties in accordance with EquipmentShare’s vision, mission, and values.

Establish and maintain professional working relationships with internal departments and rental/retail markets across the organization.

Manage time effectively to ensure training, assignments, and special projects are done on time.

Conduct work order assessments to classify technicians into tiers correctly.

Serve as technical expert and mentor for technicians progressing through the Technician Tier Program.

Review Technician Tier Assessments and support hiring managers and recruiters in the hiring process.

Develop training resources and materials for the purpose of tier-based training.

Stay current with all related eLearning and instructor-led courses for technicians, promoting EquipmentShare University and other EquipmentShare resources.

Communicate training and course schedules, availability, requirements, due dates, and completions to learners, as well as internal and external managers.

Monitor the technical.training@equipmentshare.com email account.

Monitor and support Slack channels, ES-Ops pages, and other means of communication to identify and meet employee and branch training needs, specifically around the Technician Tier Program.

Understand all related Standard Operating Procedures.

Skills and Qualifications:

A passion for helping others and a willingness to go the extra mile in providing exceptional customer service.

Highly motivated self-starter with a strong, positive work ethic to contribute to the vision of Telematics and EquipmentShare as a whole.

Strong organizational skills.

Attention to detail and accuracy with the ability to quickly identify process break-downs.

Strong time management and communication skills.

Ability to leverage technology to improve communication and efficiency.

Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to internal and external customers.

Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, calendar, and Drive.

Ability to proofread and edit written content.

Ability to acquire new skills in a proficient manner.

Ability to use diplomacy and tact when handling problems.

Ability to work quickly and think logically, especially under pressure.

Ability to be flexible and adapt to change in a positive manner.

Ability to travel to support the growth of the training plan.

Education and Experience:

Strong heavy equipment technical knowledge including the ability to review work orders for proper diagnosis and repair.

Experience as a heavy equipment technician, service manager, or similar role.

Physical Requirements:

Must be able to perform hands-on training duties at EquipmentShare locations across the United States.

Traveling to various locations for hands-on training.

Why We’re a Better Place to Work

Competitive salary.

Medical, Dental and Vision coverage for full-time employees.

401(k) and company match.

Generous paid time off (PTO) plus company paid holidays.

Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

Seasonal and year round wellness challenges.

Company sponsored events (annual family gatherings, happy hours and more).

Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

Opportunities for career and professional development with conferences, events, seminars and continued education.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity

employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,

protected veteran status, disability, age, or other legally protected status.