Learning Management System Administrator

Job Description

The LMS Administrator is responsible for administering DFA’s Learning Management System (LMS). This includes supporting the design, configuration, functionality, maintenance, security, operation, implementation, and ongoing administration of LMS system.

The role is a key liaison for Dairy University (DU) coordinators, end users, and the business user community to provide system support, analysis, reports, communication, and troubleshooting.

The LMS is a critical tool that supports DFA’s, L&D strategy, processes, and tools for leaders to identify and develop their people. The LMS administrator works closely with the L&D Instructional Designer and the Manager, Learning Operations to ensure the LMS supports the L&D Strategy.

LMS Administration & Support

Partner with leaders and other system administrators to configure, maintain, manage, and operate the LMS to reflect business processes and events

Provide user support to ensure adoption and ease of use, including high level support (escalation point)

Assist in training new team members and business units on LMS

Is a liaison between DU, IT, HRIS, and the business user community to provide system support, analysis, and leverage technology solutions to meet the needs of the business

Assist DU, HR, IT, and the business user community with technical and process related issues

Investigate problems, troubleshoot end user issues, and develop detailed suggestions for resolution of issues. Document processes for future use

Partner with DU coordinators, managers, or business owners to create ad hoc reports, queries, dashboards, and metrics on training data and to determine frequency of reports

Ongoing System Performance and Maintenance

Perform tests to ensure all procedures adhere to organizational processes, policies, guidelines, and work according to pre-determined standards

Review release updates, provide input, and provide upgrade and patch support for the LMS

Participate in research and development to enable continued innovation

Design, develop, and/or maintain all forms of training material, when needed

Maintain system security roles and supporting content

Create and update system processes, procedures, and support documentation for each impacting release

Perform quality assurance checks on system configuration and test workflows

Troubleshoot and resolve problems related to upgrades, releases, fixes, and enhancements

Perform regular system monitoring, verifying the integrity and availability of the system

Manage data integrity issues and communicate planned system downtimes or issues

Provide project leadership and support from design through implementation

Create test scenarios and assist project team members in performing tests to ensure all processes work according to predetermined goals

Vendor Management

Partner with colleagues and third-party vendors for system maintenance and integrations of solutions

Work with third-party providers to keep up to date on release schedule and system specifications, manage system changes, identify impacts to system, and communicate updates to impacted stakeholders

Continuous Improvement

Analyze existing training and make recommendations for improving effectiveness / consistency

Analyze existing system and determine areas that can be streamlined/more efficient

Content Development

Design training solutions to close gaps in performance, compliance, and other business needs

Develop online courses, documentation, and support materials to support these training solutions

Provide maintenance to existing courses to help ensure business relevance

Catalog Management

Perform catalog shelf-life analysis

Perform review of catalog subscriptions, additions, deactivations, and program support

Requirements

Education/Experience :

Bachelor’s degree preferred

5 years’ experience as an LMS Administrator (Cornerstone experience a plus)

5 years’ experience in managing projects

Knowledge, Skills and Abilities:

Considerable knowledge of computer operations and computer systems analysis

Knowledge and understanding of basic XML concepts and current Web technologies (WebEx, Teams, HTML)

Knowledge and understanding of graphical user interfaces (radio button, pick lists, and other configuration items)

Knowledge and understanding of integration concepts and tools (flat file, APIs, connectors)

Excellent documentation and written communication skills (SOP manuals, workbook updates, support tickets, job aids)

Strong analytical/problem-solving and troubleshooting skills

Strong MS Office Skills (Word, Excel, PPT)

Strong customer service skills and ability to determine root causes of issues and provide solutions

Able to manage multiple projects and participate in cross-functional environment

Able to communicate at all levels of the organization, to both technical and business audiences

Able to complete tasks with minimal supervision

Able to solve problems related to computer system software and operations

Able to follow complex oral and written instructions

Able to develop and maintain effective working relationships with others

Fluency in English is essential, for verbal and written communication

An Equal Opportunity Employer