Associate Global Deployment & Change Management Property System Specialist

Only accepting Current Team Member applications at this time

The location for this position is virtual/remote

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, the latest technologies revolutionizing the hospitality industry around the world! As an Associate Global Deployment & Change Management (GDCM) Property System Specialist, you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management Property System Team reporting to the Property Systems Project Manager, you will support projects including multiple property systems including PEP, OnQ PM, and Opera.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

Follow the approved implementation processes to deploy and install Property, Sales, and Revenue systems to our hotel properties globally.
Provide remote/onsite training, system configuration, and troubleshooting and will perform these implementation projects after the handover from the Manager or Senior Associate.
Complete the following scheduled activities: System Database Build, training, Hardware placement/setup, and System Interfaces.
Approve projects, providing wrap-up and handover as per the project plan and task list.
Attend all internal departmental and training calls, participating in information sharing through approved channels.
Ensure process improvement and implementation integrity

How you will collaborate with others:

Liaise with the hotel management team about remote/onsite activities, schedules, and trainings.
Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support ticket.
Provide communication with other Implementation team members, including shift and task scheduling.
Ensure process improvement and implementation integrity

What projects you will take ownership of:

Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types.

WHY YOULL BE A GREAT FIT

You have these minimum qualifications:

Professional experience in Technology or related field
Hotel experience using Property, Sales, or Revenue Systems daily
Understanding of Hilton’s systems (PMS, CRS, OnQ, PEP, downstream systems) and interfaces
Travel 80% of the time, both domestic and international

It would be useful if you have:

Bachelor’s Degree, or associate degree plus 6 years of Technology-related experience, or High School Degree/GED plus 12 years of Technology-related experience.
Three (3) years of professional experience in Technology or related field
Three (3) years of hotel experience using Property, Sales, or Revenue Systems daily
Consistent record of accomplishments in implementing Hilton’s standard operating procedures
Shown success in a customer-facing environment. (i.e.: through satisfaction scores)

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 Worlds Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/ApplicantAccommodationandAccessibilityAssistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is$55,000 – $80,000and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE

Job: Technology Operations

Title: Associate Global Deployment & Change Management Property System Specialist

Location: null

Requisition ID: COR014W9

EOE/AA/Disabled/Veterans