Instructional Support Technician

Location: Oneonta, NY Category: Professional Posted On: Mon Oct 21 2024 Job Description:

Join the Information Technology Services team at the State University of New York (SUNY) at Oneonta as Instructional Support Technician.

Expectations include, but are not limited to, providing forward facing customer support for all university learning spaces and events, supporting the installation, configuration and maintenance of hardware and software including Audio/Video technology, working together with the Director of IT Customer Support and team members to recommend current technology solutions for initial installation, as well as cyclic replacement as needed, and providing technical support for special events in the form of audio, video, projection, and streaming.

Information Technology Services has 41 employees working as a team to provide technology solutions across campus. The department of IT Customer Support is one of five departments within SUNY Oneontas ITS organization. Working together with the Networking and Telecommunications, IT Security and Client Computing, Systems and Solutions, and Enterprise Application Services, the department offers prospective employees an opportunity to work in an exciting fast-paced area focused on providing high quality customer service to the campus community.

To learn more about the University and the Department, please visit https://suny.oneonta.edu/ and https://suny.oneonta.edu/information-technology-services.

Duties include but are not limited to:

Maintain audiovisual, television, computer, and other related equipment.

Distribute, retrieve, and set up media and computer equipment.

Design, install, and maintain multi-media and projection systems.

Provide instruction to faculty, students, and others in the use of multimedia equipment.

Consult campus programs and departments regarding media systems.

Assist with audio and video recording for a variety of project types in different recording environments.

Maintain current technical expertise and utilizing state-of-the-art techniques when implementing solutions.

Participate in university-wide technology committees.

Salary: $55,151. Information on SUNYs comprehensive benefits offerings can be found at https://www.suny.edu/benefits.

Job Requirements:

Required Qualifications:

Bachelors degree

Experience working with Information Technology

Ability to work on ladders and lifts

Ability to lift 50 pounds

Must be available to work outside of normal business hours

Preferred:

Experience setting up, installing and operating projection systems, audio equipment, videoconferencing hardware and software

Familiarity with Windows and Mac operating systems

Experience with Extron control systems

Ability to work independently

Experience working with and serving diverse populations.

Additional Information:

SUNY Oneonta enrolls about 5,500 students who pursue bachelors or masters degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.

The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The universitys indeed.com rating is 4.4, with one recent review noting that the people are what make SUNY Oneonta so special.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the NYS Office of Employee Relations at (518) 474-6988 or via email at info@oer.ny.gov.

SUNY Oneonta values a diverse university community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity. Moreover, the University is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply. “At SUNY Oneonta, we believe that diversity is an asset and a source of strength that energizes our collective growth and innovation.” – President Alberto Cardelle.