Admissions Operations Assistant

Location: Binghamton, NY Category: Professional Posted On: Mon Oct 21 2024 Job Description:

Budget Title: Admissions Assistant (SL-2)

Salary: $49,261

Essential Functions:

Develop and instill a customer service philosophy and culture, monitor and assess customer service as provided in person, on phones and through virtual communications

Supervise and manage operations staff and front desk staff

Develop, maintain and run data edits to ensure the integrity of the admissions record and use edits to troubleshoot day-to-day record clean up

Develop and build automated system loads requiring knowledge of Banner and Slate

Ensure applications are being processed accurately and efficiently

Review and assess core admissions processes and make recommendations to streamline processes and improve service

Assist with Banner & Slate testing, upgrades and troubleshooting

Take part in the training of new staff and students on admissions processes

Oversee and monitor admissions email boxes, maintain canned answers, evaluate answers being sent out and provide statistics

Develop and implement a training plan and calendar for the admissions cycle. Continuously assess, adjust and provide necessary training as needed.

Understand the admissions application process and be prepared to help others understand as needed

Troubleshoot and assist staff when issues arise

Implement and execute quality control procedures to ensure accuracy in critical areas of admissions

Assist with the implementation of new systems, the training and adjustment of procedures and processes that are affected by such systems

Assist in building processes in Slate and training documentation for staff

Assist in implementation of new Slate functionality

Job Requirements:

Bachelors degree

Demonstrated analytical thinking

Excellent customer service skills

Demonstrated ability with learning new systems/technology

Ability to work successfully as part of a team

Ability to communicate effectively in a fast-paced office environment

Preferred:

1- 3 years of experience with CRM system (e.g., Slate, Salesforce)

1-3 years of experience with a student information system (e.g., Banner, PeopleSoft)

1-3 years of experience providing training or instruction

Visa sponsorship is not available for this position

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governors Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed “To the Search Committee.”

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the Universitys complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: arobins@binghamton.edu or 607-777-3660.