Technical Service Representative

Reference #: JR-2024-12355
At Air Products, our purpose is to bring people together to reimagine whats possible, collaborate and innovate solutions to the worlds most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine Whats Possible

We are immediately hiring a full-time Equipment Support Team – Technical Service Representative at our corporate headquarters in Allentown, PA. If you enjoy working with customers, can troubleshoot system issues, & resolve problems, we have a position for you. This position requires 0-5% domestic travel.

As a Technical Service Representative on the Equipment Support Team, you will provide remote technical support to our North American customer base, as well as our sales, distribution, logistics, and other internal teams. Youll be the initial point of contact for troubleshooting and resolving issues across a wide range of technologies, including cryogenic liquid bulk equipment (LOX, LIN, LAR, MLX, MLN, LHY, CO2), Bulk Gaseous Systems, Pressure Swing Adsorption (PSAS), Membranes, Hydrogen Refueling Stations, and other Advanced Systems. Your technical & problem-solving skills will aid in ensuring the effective operation of these systems, contributing to our commitment to safety, exceptional service, and customer satisfaction.

Do you have a passion for safety, solving unique challenges, driving efficiency and operational excellence? Air Products seeks a Technical Service Representative at our Allentown, PA office who embodies a safety-first mentality, takes ownership for getting results and can complete daily operating and maintenance activities. If this sounds like you, come grow with us as we continue to build a sustainable tomorrow together!

Whats In It for You:

At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!

Affordable Medical, Dental and Vision Insurance (day 1 of employment)
401k with 100% vested company core and match
Paid Vacation, holidays sick time
Paid Parental leave (Up to 4 weeks for both parents)
Backup Child and Adult Care benefit
Adoption assistance
Flexible spending accounts (medical, dependent daycare)
Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D
Legal Plan & Identity theft coverage
EAP (Employee Assistance Program)
Many more supplemental benefits available

Key Job Responsibilities:
Maintaining safe, reliable, and efficient system operations.
Provide remote maintenance support by telephone to our customer base, delivery drivers, and commercial team by using equipment & process knowledge.
Documenting all issues within SAP.
Processing of environmental incidents, product loss credit requests, and account inactivations & reactivations.
Process requests from Engineering and Sales to provide support for current and new customers.
Respond to, document, and provide remote troubleshooting for alarms received in the alarm monitoring system.
Following up with customers to ensure all issues are driven to completion.
Prioritize all issues & requests to ensure work is scheduled efficiently, and product interruptions do not occur for customers.
Performing these tasks in a manner that is client and customer oriented, and that reflects positively on Operations, the Equipment Support Team, and Air Products.

Minimum Hiring Requirements:
High School Diploma Required
Commitment to safety.
Excellent written and verbal communication skills.
Professional and courteous interpersonal skills to interact with various subject areas across Customer Engineering.
Must be a self-starter who takes initiative in learning and implementing new methods, concepts, and technologies.
Flexibl and adaptable. Should be comfortable with change and can optimize processes and systems.
Strong technical capabilities. Background in Maintenance preferred.
Cryogenic Liquid Bulk Experience preferred, but not required.
Proficient in learning in new software applications. Able to use multiple PC based applications in a Windows environment.
Strong organizing and planning skills, including the ability to multi-task and to make effective decisions when dealing with contending priorities.

Work Hours
The open position is for Thursday through Sunday 16:00-02:00.

Join Air Products, where we proudly value the skills, dedication, and leadership that veterans bring to the table. As a veteran-friendly organization, we actively encourage and welcome veterans to apply for various roles within our company. We recognize the unique strengths and experiences that veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.

#INDGEM
#LI-LA1

We are the worlds largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visitAbout Air Products.

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.

We are an Equal Opportunity Employer (U.S.).You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather youll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.

Air Products is an Equal Opportunity Employer (U.S.) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Air Products is also committed to Employment Equity (Canada).
Individuals who may have an accommodation need related to applying for positions with Air Products in the U.S. and Canada, should contact Air Products at 1-800-966-2724, Option #1.