Hotel Front Office Supervisor

Job Duties

Oversees that guests are welcomed, registered into the hotels computer system and assigned an appropriate room or suite. Performs various tasks, such as making or confirming reservations, verifying and collecting guests payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. In addition to managing the daily operations of the front desk, provides front desk clerks with necessary training and support. Maintains all essential front desk equipment and supplies, as well as controlling guests access to safe deposit boxes. Other responsibilities might include tracking and posting appropriate food, liquor or telephone charges to guests accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel management. Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables.  Processes Players Club applications and issues Players Cards to interested guests.  Performs other related duties as assigned.  Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.  Promotes superior guest service.

Minimum Qualifications

Two to four years of hospitality experience at a hotel casino resort complex . Must have strong organizational, managerial and communications skills. Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint). Ability to input and access information in the property management system/computers/point of sales system.  Must be able to work various shifts, weekends, holidays and flexible hours.  Must be able to withstand prolonged standing.