Energy Assistance Worker – Luzerne CAO (Seasonal)

Reference #: 4697812
THE POSITION
Are you interested in ensuring that citizens stay cozy throughout the cold winter months? If you are eager to make a meaningful difference in the lives of those around you, the Department of Human Services is looking for seasonal Energy Assistance Workers for the Low-Income Home Energy Assistance Program (LIHEAP). In this role, you will be responsible for processing both initial benefit applications and CRISIS applications for LIHEAP. Join our dedicated team and play a vital role in helping Pennsylvanians maintain warmth during the chilly season! Your efforts will directly contribute to the well-being of your neighbors, making a positive impact in the community.

DESCRIPTION OF WORK
As an Energy Assistance Worker, your responsibilities will include processing both initial benefit applications and CRISIS applications for the Low Income Home Energy Assistance Program (LIHEAP). Following comprehensive on-the-job training, you will engage in various tasks such as interviewing clients, coordinating with heating vendors, and reviewing applications to determine eligibility for benefits in accordance with federal and state regulations. A significant portion of your role will involve data entry and completion tasks.

Your assignments are limited in scope and conducted under the close supervision of an Income Maintenance Casework Supervisor, who will evaluate your work for thoroughness, precision, and compliance with program guidelines. Additionally, you may be required to undertake other related responsibilities as needed.

Interested in learning more? Additional details regarding this position can be found in theposition description.

Work Schedule and Additional Information:
This is a non-permanent full-time seasonal position with the LIHEAP program. Seasonal employment runs approximately October to April, but employment may begin as early as September and last until June.
Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60-minute lunch. May change based on operational needs.
This position may require travel and overtime.
Free parking is available.
Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of experience in general office work which included interviewing the public; or
An equivalent combination of experience and training.

Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow thelinkand click on Residency.
Hiring preference for this vacancy may be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.

Legal Requirements:
You must pass a background investigation.

How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Lat applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.