Help Desk Consultant I

Villanova University
Posting Details

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Position Information 20245302VHelp Desk Consultant IStudent20 hours per weekWork study preferred but open to all students2024-2025 Academic Year St. Marys Hall6715-UNIT – Technology Support ServicesKimberly Walter94899

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Posting Number: Position Title: Posting Type Hours/week: Eligibility: Semester Location Detailed Work Schedule Number of positions: Department: Contact Name: Contact Phone/Extension:
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Position Summary Information
Provide first-level help desk support to provide support for all UNIT-supported systems.
Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
Assist with computer problems and provide diagnosis and resolutions.
Log calls utilizing the TeamDynamix TDX ticket system. Must be a graduate student. Some technical knowledge to support the IT infrastructure.
Excellent written and oral communication skills.
Excellent customer service skills.
Summer, Fall, and Spring position.
UNIT will provide ALL training. $13.00

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Job Description Summary: Requirements: Additional Information: Physical Demands Summary: Wage Rate:
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Posting Detail Information 05/21/2025Yes

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Closing Date 11:59pm ET: Open Until Filled
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Posting Specific Questions

Required fields are indicated with an asterisk
.

1. 1.
Are you currently a registered Villanova student?
Yes
No 2.
Are you eligible for work study?
Yes
No
I dont know 3.
What is your availability? days and times

Open Ended Question

4.
Have you ever worked on campus before? If Y, what department and semester/year?

Open Ended Question

Optional Applicant Documents:Required Documents

1. 1. Resume / Curriculum Vitae

Optional Documents

1. 1. Cover Letter / Letter of Interest

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