Registration Technician

About Us: Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The Colleges fifth president, Dr. Mary Way Bolt, reports directly to the Board of Trustees. Cecil College is centrally located in Marylands most northeastern county, just one half mile from Interstate 95. It is easily accessible from Philadelphia and Baltimore, as well as from Wilmington, Delaware. With a diverse student population, Cecil College enrolls approximately 2,500 credit students and 3,400 non-credit students. Cecil offers associate degrees, certificate programs and non-credit classes. Cecil offers a variety of associate degree and certificate programs. Through its open admissions policy, Cecil College provides learning opportunities for all who have the desire and ability to benefit from its courses and programs, regardless of age, gender, ethnic origin, sexual orientation, disability, or socioeconomic status. Employees of Cecil College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia. Applicants must be currently authorized to work in the US, as the College does not offer Visa sponsorships. GENERAL RESPONSIBILITIES: The Registration Technician is responsible for providing front-line customer service and office support for the Records and Registration Department. General responsibilities of the Registration Technician include greeting the public, providing college information, addressing inquiries related to enrollment, processing registrations, and providing clerical support. The Registration Technician upholds compliance with college policies and procedures, adheres to FERPA regulations, and ensures data integrity and accuracy in all aspects of students records. SPECIFIC DUTIES: Provide office support for the Records and Registration Department including: 1. Greet the public and provide information related to enrollment and registration services and procedures. 2. Process credit and non-credit registrations, add/drop changes, updates to student information, and all applicable processing pertaining to the Records and Registration Department (including in-person services, mailed documents, electronic correspondence, and phone requests). 3. Schedule appointments with the Academic Advisors and assist students with the check-in process for walk-in advisement. 4. Refer students to the respective departments and individuals as requested (including Financial Aid, Cashiers Office, Academic Programs, and all other credit and non-credit programs and services as requested). 5. Assist students with online course searches and provide information pertaining to course availability. 6. Process and print transcripts as requested. 7. Respond to telephone inquiries, email correspondence, chat messages, and all requests of students, faculty, and staff. 8. Scan and upload documents into the DocStar archival system. 9. Create and maintain students files in accordance with the Records and Registration Retention Schedule. 10. Provide all aspects of clerical support for the Records and Registration Department. 11. Assist with tasks and projects as assigned by the Registrar and the Assistant Director of Records and Registration. 12. Adhere to FERPA regulations and uphold college policies and procedures to ensure data integrity. 13. Perform other duties as assigned. REQUIREMENTS: Education: High School Diploma required. Associates Degree or commensurate experience in a related field preferred. Experience: At least two years of clerical experience, preferably in a college setting. Strong customer service experience is required. Skills: Excellent customer service and communication skills. Must have the ability to work independently, multitask in a fast-pace environment, and respond promptly to customer inquiries and requests. Technical skills include a working knowledge of a student database system, Microsoft Word, Excel, PowerPoint, and Outlook. Proficiencies: Strong verbal and communication skills. Must be attentive to details and maintain the highest level of confidentiality and integrity. Scheduling Requirements: Varied schedule will include day, evening, and weekends based on the needs and functions of the department. Physical Demands: This position classifies the physical exertion requirements as sedentary work involving lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met. However, there may be times where additional lifting is required to set-up materials and display equipment at outreach events. Work Environment: Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving. General Benefits: Cecil College offers part-time employees a wide range of benefits, including accrual of sick and safe leave (1 hour of sick and safe leave accrued for every 30 hours worked); opportunity to open a voluntary retirement account with TIAA or Fidelity; employee paid short term disability based on eligibility guidelines; access to the Fitness Center and library and tuition waiver based on eligibility guidelines. This is a non-exempt (hourly), overtime eligible position; Grade 104; salary will be $16.00/hr. Schedule will be M-F 20 hours a week. Position Posted on 10/22//2024 Based upon the budgeted hours of a position, contribution to the Maryland State Retirement Pension System may be required. We are committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. Cecil College will not discriminate against any individual by reason of race, color, national origin, ancestry, age, religion, disability, sex, sexual orientation, gender identity and expression, genetic status, genetic information, veteran status or any other status protected by federal, state or local laws.