Sr. Inside Sales Support Specialist

Sr. Inside Sales Support Specialist

General Information

Req #

WD00073860

Career area:

Sales Support

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Tuesday, October 22, 2024

Working time:

Full-time

Additional Locations :

United States of America – North Carolina – Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

This role supports the Lenovo Services Upsell team responsible for revenue growth through Parts Sales and Billable Services. Responsibilities include support for billing, credits and vendor management. This role will be measured on supporting an exceptional customer experience and timely resolution of activities.

Position Responsibilities:

Billing for Parts Sales and Billable Repair transactions

Dispute resolution including processing credits and issuing RMAs

Support for credit line renewals and tax certificates

Vendor management including maintaining account details and new vendor set ups

Basic Qualifications:

3 years prior sales operations and partner engagement experience or equivalent

Bachelor’s degree in relevant field or equivalent professional work experience

Preferred Qualifications:

Proficient in Microsoft Office applications with strong Excel skills

Strong analytical, interpretation and problem solving skills

Excellent organizational, multi-tasking, prioritization and problem resolution skills

Works well independently, yet is cooperative in working with team assignments and activities

Understanding of policies, procedures, and processes related to billing activities

Strong customer focus and communication

Relevant systems experience (MSD, SAP, LGVM, ECMS)

Effective verbal and written communication skills

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

United States of America – North Carolina – Morrisville

United States of America

United States of America – North Carolina

United States of America – North Carolina – Morrisville