Customer Care Specialist

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Terminix Service Inc

has the opportunity to add a member to the office team for a

full time Customer Care Specialist.

All work in performed in the Florence Branch office.

Apply for this job if:

– Youre comfortable talking to people. You are not bothered by offering the services that your customers need to make their lives comfortable and pest free.
– You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends.
– You are cool under pressure. You dont get flustered or take it personally when you have to deal with an upset customer.
– You are willing to learn more, join our team!

Terminix Service, Inc. cares about our employees, and want to offer you pay and benefits are to meet your needs:

– Full time schedule is day shift 8 am – 5 pm Monday – Friday. Minimal pay discussions start at $16 hr.
PLUS COMPETITIVE COMMISSION ON SALES.
– We also offer a generous health insurance package includes medical, dental and vision, a flexible spending account, life insurance, paid holidays, paid time off, a 401k plan with a match after 6 months, a profit-sharing plan, and more perks.
– We offer training from DAY ONE with New Hire Orientation at our HOME / CORPORATE office – hands on training with hotel with meals provided. NO OUT POCKETS COSTS for you.
– Plus, we offer college scholarships for dependents, and real opportunities for advancement.

ABOUT TERMINIX SERVICE, INC.

Under the ownership of the Knox family since 1947, Terminix Service, Inc. is a locally owned, independent business with its home office in Columbia, SC. Headquartered in Columbia, SC., we provide exceptional Commercial and Residential Pest Control Services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are a unique blend of a family business and major corporation. We are recognized for being among the top 10 pest control companies in the country. But dont let size overwhelm you. Our senior leadership is from the second and third generations of the Knox family. When you join the Terminix Service team, youre among family. We invest in the people and communities where our employees live and work. We are not just in the BUG business, were in the PEOPLE business.

We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years.

A DAY IN THE LIFE AS A CUSTOMER CARE SPECIALIST

As a

Customer Care Specialist, you arrive at the office each day determined to provide superb customer service to our clients and help keep our office running smoothly.

Your primary responsibilities:

Handle medium to high call volume managing inbound and outbound phone calls.

Develop and nurture customer relationships to retain customers, build new business/customers, meeting and exceeding customers expectations, helping identify services we offer to solve their problems, etc.

Further build brand loyalty and recognition.

Oversee account management maintaining a focus on customer service to prevent loss of customers / closed accounts.

Understand Terminix Service, Inc services and products to clearly share with customers.

Offer customer solutions with products and services to meet their needs an resolve any pest and other issues.

General office duties, creating reports, assist with scheduling customer appointment, process payment and invoices

Utilize company vehicle to complete bank deposits, post office and other company business during the workday.

QUALIFICATIONS FOR A CUSTOMER CARE SPECIALIST

Prior call center AND/OR customer service work experience.

Demonstrated sales ability.

Ability to discuss service and speak knowledgeably to customers.

Ability to upsell services to customers.

Ability to work well under pressure and deal with difficult situations or customers to diffuse situation and help resolve the problem.

Valid Drivers license required.

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