Support Team Representative

125673BRTitle:Support Team RepresentativeJob Description:The Support Team Rep I is a non-exempt that maintains administrative tasks for various retail programs at MarketSource. This role is designed to be the first line of operational support for MarketSource.

Primary responsibilities include:

• Processes scheduling and time management activities for field employees

• Ensures any client and/or customer concerns are solved effectively and promptly

• Executes quality assurance checks specifically regarding field employee attendance in store, utilizing various communication methods.

• Assess data to identify schedule gaps and potential staffing number concerns

• Places outbound calls for surveys and quality assurance checks.

• Maintains and ensures data integrity in all MarketSource and client systems with regard to verification audits

• Shares best practices with other team members for continuous improvement purposes in order to drive operational success and client satisfaction

• Performs basic call discovery to pre-qualify and determine where to distribute callers/opportunities (internal or external)

• Efficiently and effectively handles heavy inbound call volume

• Provides excellent customer service

Minimum Education/ Experience:

• High School Diploma / GED

• Prior customer service experience

• Prior call center experience preferred

Requisite Abilities and/or Skills:

• Strong verbal and written communication skills

• Ability to conduct positive, professional conversations via telephone, email and online

• Ability to be self-motivated and able to work independently

• Intermediate Microsoft Office knowledge (Excel, PowerPoint, Outlook)

• Ability to maintain integrity and security of computer systems and data

• Ability to professionally handle access to, and protection of, privileged information

• Highly organized, capable of managing multiple tasks with strong organization skills

• Proficient and accurate typing skillsAuto req ID:125673BRState:Georgia Job Category:Open Submission Work Site City Selection:Alpharetta