Refrigeration Alarm Monitoring Specialist, ON – Atlanta

30771BR

Position Title:

Refrigeration Alarm Monitoring Specialist, ON – Atlanta

Department:

Facilities

Location:

Suwanee, GA

Description:

Publixs Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of our refrigeration systems including rack and case temperatures and pressures, and dispatching our refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product integrity, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution. The RAM Specialist monitors our electronic refrigeration controls systems and responds to alarms by dispatching internal and/or external refrigeration service providers, reaching out to our retail store leadership to notify them of the alarm and underlying issue, and providing continual follow-up with our vendors and stores until the issue is resolved.

Req ID:

30771BR

Hours of Work:

10:45pm – 7:30am; 40 hours a week

Facility:

Atl Facilities Group B022

State:

Georgia

Frequency of Pay:

Weekly

Travel Frequency:

0%

Minimum Base Pay:

22.95

Additional Information:

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.

Address:

255 Satelllite Blvd. Ne Suite 300

City:

Suwanee

Other Compensation Information:

Night differential: A $.75 per hour night differential is paid to associates regularly scheduled to work any hours between midnight and 3:00 a.m

Year End Bonus:

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Maximum Base Pay:

31.60

Required Qualifications:

high school diploma or its equivalent

at least two (2) years of experience with computer software and hardware

at least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities

basic knowledge of Microsoft Office (Excel, Word, PowerPoint)

sound decision making skills

strong written and oral communication skills

strong analytical skills

ability to multi-task

empathetic listening skills

Professional telephone etiquette

time management skills

ability to work on a team

ability to be customer focused

willingness to work a flexible schedule including weekends and holidays

Preferred Qualifications:

a degree from an accredited technical school with courses in Refrigeration or Energy Management Systems

four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages

four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities

knowledge of Facility Services products and services

knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems

knowledge and basic understanding of supermarket refrigeration systems and equipment

intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)

knowledge of Problem Escalation Process

knowledge of Publix Organizational Structure

knowledge of understanding of company and department policies, processes and procedures

knowledge of improvement methodologies

ability to read and understand refrigeration architectural drawings

strong analytical skills

conflict resolution skills

Potential Annual Base Pay:

47,736‬ – 65,728

Zip Code:

30024-7127

Benefits Information:

Employee stock ownership plan that contributes Publix stock to associates each year at no cost

An opportunity to purchase additional shares of our privately-held stock

401(k) retirement savings plan

Group health, dental and vision plans

Paid Time Off

Paid Parental Leave

Short- and long-term disability insurance

Tuition reimbursement

Free hot lunches (buffet-style) at facilities with a cafeteria

Visit our website to see all of our benefits: Benefits – Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)