Front Office Manager – Franchised

Additional Information

Job Number 24158704

Job Category Rooms & Guest Services Operations

Location Hotel Forty Five Macon a Tribute Portfolio Hotel, 401 Cotton Avenue, Macon, Georgia, United States, 31201VIEW ON MAP (https://www.google.com/maps?q=Hotel%20Forty%20Five%20Macon%20a%20Tribute%20Portfolio%20Hotel%2C%20401%20Cotton%20Avenue%2C%20Macon%2C%20Georgia%2C%20United%20States%2C%2031201)

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Come be part of Hotel Forty-Five where we are bridging the past with the future, using musical notes and refined southern cuisine.

The Front Office Manager will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience

What you’ll do

Ensure complete guest satisfaction and follow up on all guest issues and concerns in a timely manner

Lead staff and oversee process of guest check ins, mobile check ins, reservation confirmations, and activating room keys

Coordinate with staff the receival, storage, and deliver of all luggage and packages

Empower Front Desk staff to act and resolve guest issues to the best of their ability

Lead staff by example while managing and motivating front desk personnel

Collaborate with other hotel departments as necessary to resolve guest calls, requests, needs, or issues

Train staff to operate at their best ability, and embody the hotel and Marriotts culture and story

Ensure guest credit is procured and all accounting procedures are followed by Front Desk staff. Resolve guest accounting issues as needed

Ensures full compliance of Marriott Brand standards and the passing of department Quality Assurance items

Other necessary duties as reasonably assigned

Physical Demand

Ability to sit or stand for extended periods of time

Ability to bend

Ability to lift, pull 50 lbs.

Ability to communicate clearly

Ability to work long hours as needed

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the property, the resort, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

What you have

2-year associate degree, or higher (preferred)

Marriott Experience (PREFERRED)

Minimum of 2 years Hotel Front Desk managerial experience

Excellent communication skills, both verbal and written

Ability to use technology, e.g., tablets, computers, and iPads

Proficiency in hotel property management systems, including but not limited to Oracle Hospitality, Lightspeed, and OPERA PMS

Leadership experience, and the ability to train, motivate, and develop a team

Experience in working with an operating budget, understanding of P&L statements

Interpersonal skills and experience with communicating and collaborating with different organizational leaders

Ability to take initiative and handle assignments with limited supervision

A strong sense of ownership in everything that you do.

What we Offer

Medical, Dental & Vision Insurance

Pet Insurance

Complimentary Marriott hotel discounts

Work life balance

And much more !  

This company is an equal opportunity employer.

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