VTC Technician

ManTech is seeking an VTC Technician to join our Air Force / Space team at Eglin AFB. The VTC Technicians primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.Responsibilities: Tier I & II customer support Scheduling conferences using Cisco’s TelePresence Management Suite (TMS) Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-outBasic Qualifications: 2 or more years of experience with hands-on/practical experience in the installation, configuration and operation of classified and unclassified VTC systems Bachelor’s degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree Active / valid DoD 8570.01-M IAT-II certification Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems Experience providing Tier I and II customer support of VTC systems In-depth understanding of networking theory and ability to apply the same. Experience with configuring and managing Cisco switches. Experience with General Dynamics Type 1 encryption devices (e.g. TACLANE). Familiarity with audio / video standards (e.g. H.323 / SIP protocols). Working knowledge of Cisco TelePresence Management Suite Hands-on experience conducting site surveys remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades Practical experience conducting on-site VTC system installations to include end network device configuration, equipment installation / configuration, and system check-out.Security Clearance Requirements: Current Top-Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a polygraph.Physical Requirements: Must be able to remain in a stationary position 50% Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations